WD Elements SE unrecognisedClosed

Question

Hello, 

I have read plenty of complaints and all of WD problems related pages, but i still do not know how to solve my external disk problem. My external disk after plugging with USB flashes, spins but remains unrecognised in ANY computer with ANY system, including Ubuntu. WD Diagnostics program shows it as a physical, but logically not recognised memory. For me the disk itself is not a problem, bigger problem is about the data i stored in there, because i backed up there almost literally whole my life. This is why i do not want to reformat it or send it up to WD and get a new one. I cannot even take it apart and plug it with SATA, cause it does not have SATA, it is natively an USB drive. This is not a hardware problem, this is somehow a trust problem, because if something like a 1TB hard drive breaks after few months of using and i cannot even recover my files, i will NEVER EVER again use anything from WD. If anyone has any idea how to at least recover my files, please help me.

Zohaib R · Answer

Hi eysberg,

It is really annoying to lose personal data. As you mentioned, you tried most of the steps mentioned on the web, there is one small tip mentioned on this site in the below link which might be helpful:

https://ccm.net/faq/26351-western-digital-hard-disk-not-being-detected

If not tried already, please give it a try and check if this helps.

Do reply with results.

Zohaib R · Answer

Hi eysberg,

Please follow the below mentioned steps and assign a drive letter to the pen drive from Disk Management Console and check if the drive is detected in "My Computer": 

1.	Click "Start" and type "Disk Management" in search box. Select Create and format hard disk partitions from the left pane. 
2.	Select and Right click the WD Hard Drive and choose on Change drive letter and paths. 
3.	A new window will pop. Click "Change" to change the drive letter. 
4.	Choose any letter of your choice from the available options -> click Ok. You will get a confirmation or warning dialog box. Click "yes" to confirm. 

Do reply with results.

Zohaib R · Answer

Hi eysberg,  

Changing the cable(s) is indeed a good idea. Please try that and post the results. Also, there is a software by the name "EaseUS Data Recovery Wizard" this can help you recover data in most of the damaged Hard Drive Scenarios (the damage should not be physical). You can try using this software. You can read about "EaseUS Data Recovery Wizard" and also download it from the below mentioned link:  

http://www.easeus.com/resource/recover-hard-drive-data.htm  

Do reply with results. 
  
Thanks & Regards 
Zohaib R 
#iworkfordell

jeyhun · Answer

Dear eysberg, . 

I do understand you. Same situation with my 1 tb My Passport WD.I have backed everything to this drive. I trusted WD a lot as it is one of the best. But now i am very frustrated  regarding this issue

jeyhun · Answer

Dear Zohaib,

"""If you find any greyed entries > Right click on it > Select "Uninstall". """--I do not understand this part. what it meant by saying "greyed entries".??

Zohaib R · Answer

Hi jeyhun,

Please check the below mentioned link for a detailed image of "Hidden Devices"(Greyed Entries) in Device Manager:

https://www.askapache.com/s/u.askapache.com/2009/06/Device_Manager_Hidden_Drives.png

Please revert for clarification.

WD Elements SE unrecognised

6 replies

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