Losing connection

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i have an aspire 5349 now i had just gone through a problem that the laptop would not turn on for like 10 days now its back on and when i connect to the wifi at first it discovers the signal then it connects when i go to either explorer or that chrome thing it disconnects now ive been at this lol for 2 hrs and i have found it a very unrewarding LOOP i am sitting here with a friends laptop and trying to fix with well you people now in the great ether lmao i did a bug check and ya i had some malware comodo dragon said it cleaned it so i am at wits end as to y it keeps disconnecting WILL I REALLY HAVE TO RESORT TO THAT GOD FORSAKIN REFORMATING at this point and now the poor lappy is runnin full throtle on the ram and cpu plz help if you are knowing this fix i got a cpl really funny jokes i could share thank you

its an aspire 5349 windows 7 laptop

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To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on the green arrow to ensure you have the latest version. Click on the eyedropper icon and ensure all of the items are checked.

6. Click on the Magnifying glass with the + sign and run the analysis.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Best regards

Ambucias
Moderator /Security Contributor