Alienware laptop freezing

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supermaster Posts 6 Registration date Tuesday June 11, 2013 Status Member Last seen July 11, 2013 - Jun 11, 2013 at 10:27 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Jun 19, 2013 at 10:15 AM
hi,
my alienware laptop freezes after about 30 minutes then the screen messes up
it has windows xp and a Pentium 4 processor 3.0 ghz it also wont enter safe mode
when I try all it does is say locations where drivers are
please help.

9 replies

Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Jun 12, 2013 at 05:36 AM
Hi supermaster,

What is the exact System Model Number of your Alienware Laptop?

If the computer is freezing when running intensive applications such as 3D games, watching Blu-ray or DVDs and streaming online videos, overheating can be one possible cause of freezing. The following are the symptoms your computer may experience if overheating:

* High temperature perceived from the computer case, through BIOS readings or from a third party application (90C +).
* Constant shutdowns or reboots.
* System locks up and/or freezes.
* Unusual fan noises such as whirring, clicking, clunking, etc.

If you observe any of these symptoms in your machine please reply with the same.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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supermaster Posts 6 Registration date Tuesday June 11, 2013 Status Member Last seen July 11, 2013
Jun 12, 2013 at 06:00 PM
its an alienware m51 766 laptop
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Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Jun 13, 2013 at 06:16 AM
Hi supermaster,

The following legacy models are from the earlier generation of Alienware notebooks and were shipped with Windows XP Operating System:

1. Alienware Area-51 m15x
2. Alienware Area-51 m9750

Do you have one of these machines? If yes, please reply with the exact System Model Number.

Also, did you observe the symptoms mentioned in my previous post in your machine?

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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supermaster Posts 6 Registration date Tuesday June 11, 2013 Status Member Last seen July 11, 2013
Jun 13, 2013 at 03:28 PM
the exact model of the laptop is alienware area m51 766.the screen freezes and goes crazy.I reinstalled windows and it worked perfectly,until I installed my games now it doesn't work again.
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Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Jun 14, 2013 at 09:41 AM
Hi supermaster,

Follow the steps below and see if these steps resolve the issue:

1. Re-locate your computer where the best airflow and least dust contact are allowed.
2. Place your computer a few inches from the wall.
3. Avoid positioning it inside a computer cabinet or directly onto the floor or carpet. It's better to elevate the computer several inches off the ground to reduce dust accumulation.
4. Keep the room temperature to a maximum of 75 to 85 degrees (Fahrenheit) and around 35% to 40% humidity level.
5. On a monthly basis check the exhaust system (fan and air vents), make sure it is not dirty; clean it using compressed air can.
6. Monitor the computer temperature: - Third-party application such as CPUID HWMonitor is a very user-friendly program which allows you to see the current, minimum and maximum values for the computer temperature, voltages and fan speeds.
7. Check for proper airflow: - Make sure the computer vents and fans remain clean from dust which can prevent the heat and fresh air to pass through efficiently. Additionally, verify that all fans are spinning correctly without unusual noises.
8. In order to clean the internal fans follow these steps:

a. Power off your computer and unplug the power source from the computer and the wall. Remove battery also.
b. Locate the vents and fans and use a computer vacuum or a can of compressed air to fully remove the dust from them. You can use a small brush to clean the vent grills if needed.

Do reply with results.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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supermaster Posts 6 Registration date Tuesday June 11, 2013 Status Member Last seen July 11, 2013
Jun 14, 2013 at 01:24 PM
I did everything you told me too but it didn't work.
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Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Jun 17, 2013 at 09:51 AM
Hi supermaster,

Try running "Symptom Tree" test in Dell 32-bit Diagnostics. Click here to find steps on how to run Dell 32-bit Diagnostics. From the "Symptom Tree" menu select "Problems with Fan(s) or System Seems Hot" and run the test. Also run "System Locks Up". If these tests return any error please note them and add the exact text of the error message in your reply. Run "Extended Test" on the machine if any errors are not returned during these tests.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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supermaster Posts 6 Registration date Tuesday June 11, 2013 Status Member Last seen July 11, 2013
Jun 18, 2013 at 02:05 PM
I kept pressing the button it told me and time when to do it but it opened the bios not the boot menu
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Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Jun 19, 2013 at 10:15 AM
Hi supermaster,

If you are not able to enter diagnostics using F12, try the below mentioned steps:

1. Power off the computer.
2. Press and hold the "Fn" key on the keyboard and then press the power button until the computer starts.
3. Some initial tests will begin and then an option to enter diagnostics partition will appear.

Do reply with results.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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