Have network connection but no internet Closed

Question

Hello,
My dughter is at uni has internet connection (excuse my terminology) via a blue cable from wall socket to laptop,
The network connection is good but she is unable to connect to the internet.
In the control panel network place on the connection it has a red circle with black 'x' in it.
She has not had this problem before, last connected just after midnight yesterday.

She uses fire fox but has aslo tried IE7

Any advice woul dbe appreciated.

sangay · Accepted Answer

i have network connected but i got delete the internet connection, so what i have to do for this to get it back.

mikethedike · Answer

few questions from my side\



sorry to ask but what does UNI stand for

secondly i assume ur daughter is connected to a LAN Network

before u go on to the steps mentioned below i want u to check something for me

on the network connection right click and select properties
 there u will find a tab called enable / disable if disabled then enable it 

if already the enable tab is selected

click the disable tab the click the enable tab

click ok

now check ur net connection


when she connects to the netwok on startup is she asked for a password and is it through a domain

if so then u first need to know if her account (user id) is permitted for net connection

but u mentioned from last night this problem started

so it one of the 2 reasons

1) her net privilages has changed
2) her some problems with either her ip settings or the firefox setting)

if u have problems in finding out the above mentioned two reasons then contact ur network administrator for it


awaiting reply from ur end

Melisio Mascarenhas
mikethedike

Qliz · Answer

Remove Norton Internet Security from your PC. If you can't uninstall from
your PC, you need to install Norton removal tool from Symantec.com

Have network connection but no internet

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