Internet connected but can't get any browser to work
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kamandii
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Tuesday August 6, 2013
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Aug 6, 2013 at 11:51 AM
Christina - Jan 13, 2015 at 04:33 PM
Christina - Jan 13, 2015 at 04:33 PM
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8 replies
Ambucias
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Aug 7, 2013 at 07:02 AM
Aug 7, 2013 at 07:02 AM
Yes the laptop is infected !
We will do two things after which I would like you to tell me if the problem is resolved.
First step
Download, install and run Malwarebyte which you can find on this site:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware
Ensure you make an update.
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Second step
Download the following Adwcleaner created by Xplode
https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/
Click on delete
Post the log C:\Adwcleaner[Sx].txt on this thread.
Good luck
P.S. I must now sign out, I will return on the forum in 9 hours. I will then read your message and reply to you.
We will do two things after which I would like you to tell me if the problem is resolved.
First step
Download, install and run Malwarebyte which you can find on this site:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware
Ensure you make an update.
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Second step
Download the following Adwcleaner created by Xplode
https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/
Click on delete
Post the log C:\Adwcleaner[Sx].txt on this thread.
Good luck
P.S. I must now sign out, I will return on the forum in 9 hours. I will then read your message and reply to you.
Aug 7, 2013 at 07:05 AM
thanks thanks
bye for now
Aug 7, 2013 at 08:45 AM
Aug 7, 2013 at 08:53 AM
and this is the answer that you said:AdwCleaner[S1]:
# AdwCleaner v2.300 - Logfile created 08/07/2013 at 17:16:14
# Updated 28/04/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Administarator - GERDOO
# Boot Mode : Safe mode with networking
# Running from : C:\Documents and Settings\Administarator\Desktop\AdwCleaner-2.300.exe
# Option [Delete]
***** [Services] *****
***** [Files / Folders] *****
***** [Registry] *****
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0BF91075-F457-4A8B-99EF-140B52D2F22A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{431FB0E5-2CBB-4602-9FE6-F1D64488ADD7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5C9A230D-70A5-11D5-AFB0-0050DAC67890}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C3F058A9-407D-4CD1-8F66-B75605B54B69}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{5C9A2304-70A5-11D5-AFB0-0050DAC67890}
***** [Internet Browsers] *****
-\\ Internet Explorer v8.0.6001.18702
[OK] Registry is clean.
*************************
AdwCleaner[S1].txt - [999 octets] - [07/08/2013 17:16:14]
########## EOF - C:\AdwCleaner[S1].txt - [1058 octets] ##########
Jun 21, 2014 at 05:35 PM
Jun 21, 2014 at 05:38 PM
(To boot in safe mode, start the laptop while tapping F8)