Internet connected but can't get any browser to work

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kamandii
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- Aug 6, 2013 at 11:51 AM
 Christina - Jan 13, 2015 at 04:33 PM
Hi, in advance sorry for my errors in English it's not my first language.

in WinXP

I have complete connection But I can't use any of the browsers:
IE:can't display page
firefox:unable to connect

and other program also like yahoo messenger and antivirus update and....

I've tried many ways that was mentioned and I've called my internet connection supports and they told there must be a problem with my setting in laptop and again tried several ways with no result!!they told me that it must be s.th about using antifilter but all the way that must be related to proxy wasen't the answer.


I've tried these:

IE: Internet option>connection>lan setting>uncheck
IE:Internet option>general>delete browsing history

and also in fire fox proxy is uncheck too.

try this software that s.o suggest: " winsockfix"

and


start>run>cmd--------> I've tried several things like checking "ping" etc.

I'm so confusedddddd!!!!please HEEEEEEEEEEEEEEEEEELPPPP!!!!!!

thanks beforehand
Related:

8 replies

Ambucias
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Aug 7, 2013 at 07:02 AM
Yes the laptop is infected !

We will do two things after which I would like you to tell me if the problem is resolved.

First step

Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

Second step

Download the following Adwcleaner created by Xplode

https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/

Click on delete

Post the log C:\Adwcleaner[Sx].txt on this thread.

Good luck

P.S. I must now sign out, I will return on the forum in 9 hours. I will then read your message and reply to you.
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kamandii
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Aug 7, 2013 at 07:05 AM
wow!thanks a lot again and again.I will do exactly what you've said step by step and I will be here at that moment to check with you.

thanks thanks

bye for now
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kamandii
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Aug 7, 2013 at 08:45 AM
The first step just complete right now, and now I'm going to run second step, It said that the software that I dl from the link you said is out of date and I'm trying to get the latest version
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kamandii
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Aug 7, 2013 at 08:53 AM
I couldn't get the latest version and I used the one that has downloaded.I'm waiting for your guide and till then I do nothing, thanks


and this is the answer that you said:AdwCleaner[S1]:

# AdwCleaner v2.300 - Logfile created 08/07/2013 at 17:16:14
# Updated 28/04/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Administarator - GERDOO
# Boot Mode : Safe mode with networking
# Running from : C:\Documents and Settings\Administarator\Desktop\AdwCleaner-2.300.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0BF91075-F457-4A8B-99EF-140B52D2F22A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{431FB0E5-2CBB-4602-9FE6-F1D64488ADD7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5C9A230D-70A5-11D5-AFB0-0050DAC67890}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C3F058A9-407D-4CD1-8F66-B75605B54B69}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{5C9A2304-70A5-11D5-AFB0-0050DAC67890}

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

*************************

AdwCleaner[S1].txt - [999 octets] - [07/08/2013 17:16:14]

########## EOF - C:\AdwCleaner[S1].txt - [1058 octets] ##########
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Just one tiny question, maybe I am missing something here BUT, how can I download the software for the fix when the browser doesn't work in the first place??
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Ambucias
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Jun 21, 2014 at 05:38 PM
If you start the laptop in safe mode with networking, will the browsers open ?

(To boot in safe mode, start the laptop while tapping F8)
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