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kamandii
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Tuesday August 6, 2013
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August 8, 2013
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Aug 6, 2013 at 11:51 AM
Christina - Jan 13, 2015 at 04:33 PM
Christina - Jan 13, 2015 at 04:33 PM
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8 responses
Ambucias
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Aug 7, 2013 at 07:02 AM
Aug 7, 2013 at 07:02 AM
Yes the laptop is infected !
We will do two things after which I would like you to tell me if the problem is resolved.
First step
Download, install and run Malwarebyte which you can find on this site:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware
Ensure you make an update.
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Second step
Download the following Adwcleaner created by Xplode
https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/
Click on delete
Post the log C:\Adwcleaner[Sx].txt on this thread.
Good luck
P.S. I must now sign out, I will return on the forum in 9 hours. I will then read your message and reply to you.
We will do two things after which I would like you to tell me if the problem is resolved.
First step
Download, install and run Malwarebyte which you can find on this site:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware
Ensure you make an update.
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Second step
Download the following Adwcleaner created by Xplode
https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/
Click on delete
Post the log C:\Adwcleaner[Sx].txt on this thread.
Good luck
P.S. I must now sign out, I will return on the forum in 9 hours. I will then read your message and reply to you.
Aug 7, 2013 at 07:05 AM
thanks thanks
bye for now
Aug 7, 2013 at 08:45 AM