Internet connected but can't get any browser to work

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kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

- Aug 6, 2013 at 11:51 AM
Christina - Jan 13, 2015 at 04:33 PM

Hi, in advance sorry for my errors in English it's not my first language.

in WinXP

I have complete connection But I can't use any of the browsers:
IE:can't display page
firefox:unable to connect

and other program also like yahoo messenger and antivirus update and....

I've tried many ways that was mentioned and I've called my internet connection supports and they told there must be a problem with my setting in laptop and again tried several ways with no result!!they told me that it must be s.th about using antifilter but all the way that must be related to proxy wasen't the answer.

I've tried these:

IE: Internet option>connection>lan setting>uncheck
IE:Internet option>general>delete browsing history

and also in fire fox proxy is uncheck too.

try this software that s.o suggest: " winsockfix"

and

start>run>cmd--------> I've tried several things like checking "ping" etc.

I'm so confusedddddd!!!!please HEEEEEEEEEEEEEEEEEELPPPP!!!!!!

thanks beforehand

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8 replies

Answer 1 / 8

Ambucias

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11,314
Aug 7, 2013 at 07:02 AM

Yes the laptop is infected !

We will do two things after which I would like you to tell me if the problem is resolved.

First step

Download, install and run Malwarebyte which you can find on this site:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/ es-anti-malware

Ensure you make an update.

Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.

If Malwarebyte restarts your system, launch it again to finish the Full scan.

When the scan is completed, delete all items found.

Second step

Download the following Adwcleaner created by Xplode

https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/

Click on delete

Post the log C:\Adwcleaner[Sx].txt on this thread.

Good luck

P.S. I must now sign out, I will return on the forum in 9 hours. I will then read your message and reply to you.

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 07:05 AM

wow!thanks a lot again and again.I will do exactly what you've said step by step and I will be here at that moment to check with you.

thanks thanks

bye for now

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 08:45 AM

The first step just complete right now, and now I'm going to run second step, It said that the software that I dl from the link you said is out of date and I'm trying to get the latest version

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 08:53 AM

I couldn't get the latest version and I used the one that has downloaded.I'm waiting for your guide and till then I do nothing, thanks

and this is the answer that you said:AdwCleaner[S1]:

# AdwCleaner v2.300 - Logfile created 08/07/2013 at 17:16:14
# Updated 28/04/2013 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Administarator - GERDOO
# Boot Mode : Safe mode with networking
# Running from : C:\Documents and Settings\Administarator\Desktop\AdwCleaner-2.300.exe
# Option [Delete]

***** [Services] *****

***** [Files / Folders] *****

***** [Registry] *****

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0BF91075-F457-4A8B-99EF-140B52D2F22A}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{431FB0E5-2CBB-4602-9FE6-F1D64488ADD7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5C9A230D-70A5-11D5-AFB0-0050DAC67890}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C3F058A9-407D-4CD1-8F66-B75605B54B69}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{5C9A2304-70A5-11D5-AFB0-0050DAC67890}

***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

*************************

AdwCleaner[S1].txt - [999 octets] - [07/08/2013 17:16:14]

########## EOF - C:\AdwCleaner[S1].txt - [1058 octets] ##########

Curious
Jun 21, 2014 at 05:35 PM

Just one tiny question, maybe I am missing something here BUT, how can I download the software for the fix when the browser doesn't work in the first place??

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
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11,314
Jun 21, 2014 at 05:38 PM

If you start the laptop in safe mode with networking, will the browsers open ?

(To boot in safe mode, start the laptop while tapping F8)

BobbyK71

Posts: 1
Registration date: Monday September 1, 2014
Status: Member
Last seen: September 1, 2014

Sep 1, 2014 at 12:22 PM

I am also having the same problem with my Toshiba running Windows XP. I have tried everything under the sun that I have read on various posts with suggestions. Still says it is connected, excellent strength, but cannot browse. I tried IE and Chrome. Neither will open.
I recently switched my wifi from AT&T to TWC. My other two laptops connected fine, no problem, but are running Windows 7. I have done system restore, manually entering the IP address, etc.
uninstalling and reinstalling adapter, unplugging unit, various ipconfig suggestions such as flush dns, winsock, etc. I did get a message Invalid ARP cache entries. I tried not fix that, not sure if it worked. Tried winsock fix. It seems to insist on the security type open/WEP. If I try to change it to WPA/AES -- it does not stay. When I tried to disconnect and the reconnect to the wifi, it asked for my network security key, I entered the key (I know it was correct) it said network password needs to be 40bit or 104 bits, etc. I tried to manually enter the IP address, etc. as I saw that the IP address on this laptop when I did ipconfig/all said: 169.254.180.31, but my other laptops said: 192.168.0.1. I thought I had it. It connects, but NOPE will not open browser.
As you can see I have been all over the road and still no browser will open!!!

Answer 2 / 8

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
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11,314
Aug 6, 2013 at 04:36 PM

Hello

Could please tell how you configured your Internet connection ?

Have you used the control panel wizard ?

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 04:51 AM

Hi
It was connected automatically from the first time, I've just enter the use and pass, It is wireless and wifi. the laptop is: dell vostro
But maybe someone else used that, because it's my mom laptop, and sometime she makes some changes that can't explain after that,

You think what must I do?
if any other Qu please ask.
thanks

Answer 3 / 8

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
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Last seen: September 1, 2021

11,314
Aug 7, 2013 at 04:17 PM

Hi

Are your browsers working now, Firefox and IE? I don't care about Google Chrome because it's always full of bugs.

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 05:14 PM

Hi
no... :(((

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 05:15 PM

I think I have to change the windows!!!

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 05:23 PM

It seems that there is no way to make it work, I'm so grateful for your help.

maybe this is a new problem in networking!!!! :D

Christina
Jan 13, 2015 at 04:33 PM

Try to do this, go to Start>>>Control panel>>Network and Internet>>Internet options>>Change your home page and in that section highlight and delete the existing default setting mainly internet explore and type https://www.google.com/ >>click apply>>click ok.

Google will open immediately on a new window for you to use it. While there you can download Chrome, IE or any other browser of interest and install it as default.

Was facing similar issue as yours few minutes ago and upon doing this I am now able to browse .

Answer 4 / 8

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
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Last seen: September 1, 2021

11,314
Aug 7, 2013 at 06:34 PM

There is one more step for you to try, but again I must logoff till the morning I will then give you the instructions.

In the meantime, I you don't use Google Chrome much, please delete it.

We already got rid of many virused files and we will get thrue this come hell or high water.

Take care

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 06:52 PM

Thanks a lot for the time you spend for helping me.O.K I delete it right way.
by the way here is 3:19 am ,so I think we have different timing so you leave a instruction here and I will check it when I come after work.thanks

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 07:08 PM

I know that the Google chrome was installed in that laptop but it's not in control panel>add or remove and I've searched it's name and I found the files, like
"uninstall" but it's not working!!
sorry that I'm asking so much, but if I have to uninstall it tell me the other way!
goodnight

Answer 7 / 8

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
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Last seen: September 1, 2021

11,314
Aug 7, 2013 at 05:47 AM

Hello

If you start the laptop in safe mode with networking, will the browsers open ?

(To boot in safe mode, start the laptop while tapping F8)

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 05:53 AM

ok I do it right away,and telling you

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 05:57 AM

yes!!!!works in safe mode with networking
what must I do now?????

Answer 8 / 8

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
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Last seen: September 1, 2021

11,314
Aug 7, 2013 at 06:00 AM

The laptop may be virus

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on the "Configure" button.

7. Click on the Magnifying glass with the + sign.

8. Click on "Search"

Wait for the tool to finished (maybe a long time)

9. Close ZHPDiag.

10. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Best regards

Ambucias
Moderator /Security Contributor

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 06:02 AM

before
I do this, I have to dl it in safe mode that I am right now?>or can I dl it with my laptop and send it to that one?

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
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11,314
Aug 7, 2013 at 06:07 AM

Yes do it right now in safe mode.

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 06:10 AM

ok.

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 06:16 AM

I'
m doing it, I'm in the search part. just one thing I wrote the name of laptop wrong it's dell 500

kamandii

Posts: 17
Registration date: Tuesday August 6, 2013
Status: Member
Last seen: August 8, 2013

Aug 7, 2013 at 06:21 AM

http://speedy.sh/b8uFM/ZHPDiag.txt

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