Blue screen problem in Vista

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Thursday February 13, 2014
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Hi all. Can anybody explain what happened here:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1048

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 960875C4
BCP3: B02E2AE0
BCP4: 00000000
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini021414-01.dmp
C:\Users\J*****\AppData\Local\Temp\WER-153192-0.sysdata.xml
C:\Users\J*****\AppData\Local\Temp\WER8130.tmp.version.txt

Thank you

2 replies

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Wednesday October 8, 2008
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June 15, 2019
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This blue screen can have several causes (from most likely to least likely):

Faulty RAM
Faulty hardware
A problem with a device driver
A virus

To help narrow down the cause, follow these steps:

Carry out some memory diagnostics using Memtest.

If any tests fail, replace the RAM and see if the blue screens persist.

Check to see if your RAM is properly seated in the motherboard.

This one seems obvious but I felt I should put it here for completeness. Whilst unlikely, it can be the cause of this error but unless you've opened the case recently or transported the PC anywhere, it's not likely to be the problem.

Have you changed the BIOS settings for your RAM?

If you've overclocked your RAM or misconfigured the RAM settings, this is also a potential cause. You can try restoring the default BIOS settings.

Disable RAM caching/shadowing settings in the BIOS

Somewhat related to the last point, but you can try disabling these and see if it alleviates the problem.

Have you recently install new device drivers prior to receiving the blue screen?

If so, uninstall the driver(s) and if possible, go back to older version(s). Try the machine out and see if the blue screens persist.

Carry out a virus scan.

This isn't likely to be the problem, but in very rare cases a virus can result in this blue screen.

Other things to try would be swapping out the graphics card, making sure your hardware is all compatible with the OS and also perhaps updating the BIOS.

Good Luck
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Please read my comment below. Thanks
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Hi xpcman and thank you for your feedback.

I have Acer e-531 laptop with Vista home premium.

Your questions and my answers:

Have you changed the BIOS settings for your RAM?

I have installed the BIOS from acer support webpage.

Have you recently install new device drivers prior to receiving the blue screen?

Yes. I have installed the drivers from acer support webpage , but how can i find the drivers with problems?

Any feedback are welcome.

Thanks