Ok, well the store manager may be right. Do they work on your mobile phone, and not the laptop?
Just because the Pairing works, they can see each other, but the llaptop doesn't have the driver to the speaker part. The connection is fine, but the speaker language isn't there, is my guess. Did anything prompt for a driver load, or installation disk, or o[ption when you paired the devices. I know when my technicians pair with my desktops, if it is the first time the phone has presneted itself to the desktop, the dekstop prepares itself for the communications by downloading a driver from the phone. There are my observations.