Toshiba Satellite L875-10G shuts down every time

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Sunday February 23, 2014
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Saturday January 29, 2011
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Hi,

I have a Toshiba Satellite L875-10G

It's 2 years old (almost) and the battery is bad (lasts only a few minutes) but works when plugged in, I don't know if that's relevant

Since yesterday, my laptop shuts down 1-2 minutes after logging in, without fail. If don't log in (and leave it on the log-in screen), it doesn't shut down. Also, it doesn't shut down in safe mode.

My best guess would be a virus but I don't know much about laptops!

Can anyone help?

Thanks

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December 24, 2016
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Hi,

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on the "Configure" button.

7. Click on the Magnifying glass rightmoss.

8. Click on "Search"

Wait for the tool to finished (maybe a long time)

9. Close ZHPDiag.

10. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Gabriel.
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