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AT&T Internet not connect??? Need help please

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Rob - Mar 4, 2009 at 11:39 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 5, 2009 at 03:22 PM
Hello,
I just received my modem followed steps put in start up disc...all lights on except internet light is red??? I have a laptop running the ethernet cord in...do I need phone line plugged into laptop??? I ran diagnoisis test came back telling me the Authentication failed dont know what that is??? I entered same password and screen name and nothing happened??? please can somebody e-mail me advice I would greatly appreciate it thanks just need to know will this work from my laptop just to get working cuz trying to hook up my PS3 to go online?
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Mar 5, 2009 at 03:22 PM
The the AT&T help line. They can walk you through the setup and can verify and reset you connection if needed. Good Luck
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