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Laptop Down

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SusanG
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Friday August 22, 2014
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 - Aug 24, 2014 at 11:53 AM
Ambucias
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 - Aug 24, 2014 at 05:51 PM
A few days ago my computer was very slow and may have shut down by itself. Today I can only go in under Safe Mode so I'm trying to restore to previously date or anything else I can do to fix this. Safe Mode does not allow me to restore, or get to my pictures, documents etc.

I am able to LOGIN ... but after that my screen turns Blue/Black with cursor moving but nothing else. I have found my way to Safe Mode but that's about it .... Help !

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Ambucias
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Aug 24, 2014 at 05:51 PM
Hello

1. Did you ever perform any maintenance on your machine?

2. What is the make and model?

3. Can you boot in safemode with networking?

4. Do you have an antivirus? Which one? Did you perform a full scan lately?

5. I assume that your operating system is Windows 7 32 bit?

Looks to me that your computer's hard disk got corrupted and may get worst.

Let me know

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