Hi, I have an Acer Travelmate 6492 and it wont start up properly. The normal Acer startup page comes up followed by a black page with a blue box in the middle that says "enter password" with place for 8 characters. I have tried putting in my normal computer password but it doesn't accept it.
I have important work documents on this laptop and need to get into it but I don't know what password it is asking for, would it be a special password that came with the laptop?
It was working fine until I turned it on this morning and suddenly it does this.
It is asking for BIOS password. Some manufacturers do provide security by enabling passwords which needed each time to play with BIOS options.
Make system recovery disc handy, if the manufacturer has shipped it along with your Laptop. Start tapping F8 just after starting your system to enter into Advanced startup options and choose system recovery. Startup repair would be listed at the top which you can use to repair your computer.
I'm also afraid that if it didn't do the trick, you might need to format your system completely. It involves risk of losing all your documents permanently. Try using recovery software by making the internal drive as an external drive on different computer.