I have a toshiba external hard drive that doesnt show up

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kevin - Dec 23, 2014 at 01:15 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Dec 24, 2014 at 05:25 AM
Hello,
my external harddrive doesnt show up under my computer when plugged in, but it shows up under the controll panel, says it is working properlly but you cant open the drive when you try to open it it shows up like your opening the properties. im lost any help would be appreciated




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2 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Dec 23, 2014 at 04:31 PM
Try this

After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again.
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Dec 24, 2014 at 05:25 AM
Hi Kevin,

Could you check if the drive is visible in Disk Management and if you could perform some actions with it? Is is initialized and does it have assigned letter?
I strongly recommend you to do what Ambucias told you, because driver reinstallation often fixes similar issues. Check your drive on another PC and with another USB cable.

Hope this helps.
Happy Holidays!
https://www.youtube.com/watch?v=fOQZK70Krc8&feature=player_profilepage
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