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Dell Laptop Inspiron 15.. screen goes black after logging in.

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Emily - 9 Feb 2015 à 12:59
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017   - 23 Jun 2016 à 09:59
I bought a new dell laptop last year and was able to use it for about 7 months. Since then it has had multiple updates that caused nothing but trouble. Now the only thing I can do is log in. Once I am logged in, the screen goes black and I only have the mouse. (I can move the mouse around.) I have tried many things like restarting it, changing the boot set up, and trying to set it back to factory settings ( which didn't work).
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KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017   122
10 Feb 2015 à 05:10
Hello Emily,

What kind of updates have you made recently? Have made any BIOS changes? I guess, the problem might be hiding in your video card. Have you got cable to connect it to an external monitor? If you can, try to update video card driver.
If have a repair CD, you could try with it too.

Hope this helps,

KY_WD
lela
23 Mar 2015 à 17:38
Excuse me but this is BS. I have the same problem and I expect the computer to work.
Prat
23 Jul 2015 à 19:02
I am sorry but this isn't work for my laptop
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017   122 > Prat
24 Jul 2015 à 09:36
Hello Prat,

Can you tell me more about your problem? What of the mentioned steps above have you tried and what was the result? Are you getting any error code or something?
Please, come and share more info.

Thanks.
Aakash
22 Jun 2016 à 21:10
My dell 5000 series laptop display show black after login befor login everything run good but after login display show black screen only mouse cursor show and move
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017   122 > Aakash
23 Jun 2016 à 09:59
Hello Aakash,

Can you boot into Safe mode?
The first that comes up into my mind is to restore the system through a repair CD if you have one.
The second thing is to restart your computer, go after pressing the appropriate F key to navigate to the Windows menu. From there you should have access to restore your OS. Open the Command Prompt in safe mode and run the command:
sfc / scannow
Then press Enter and wait for your OS to be repaired. If you cannot access this menu while you reboot, enter the BIOS settings. There, navigate to the storage menu to verify that your hard drive is as a first boot priority. If not, set it!

Once you have done this please, come over here to tell me what happened. Cheers.

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