Previous Topic Next Topic

Dell Laptop Inspiron 15.. screen goes black after logging in.

Closed
Emily - Feb 9, 2015 at 12:59 PM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   - Jun 23, 2016 at 09:59 AM
I bought a new dell laptop last year and was able to use it for about 7 months. Since then it has had multiple updates that caused nothing but trouble. Now the only thing I can do is log in. Once I am logged in, the screen goes black and I only have the mouse. (I can move the mouse around.) I have tried many things like restarting it, changing the boot set up, and trying to set it back to factory settings ( which didn't work).
Related:

1 response

Answer 1 / 1
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122
Feb 10, 2015 at 05:10 AM
Hello Emily,

What kind of updates have you made recently? Have made any BIOS changes? I guess, the problem might be hiding in your video card. Have you got cable to connect it to an external monitor? If you can, try to update video card driver.
If have a repair CD, you could try with it too.

Hope this helps,

KY_WD
0
lela
Mar 23, 2015 at 05:38 PM
Excuse me but this is BS. I have the same problem and I expect the computer to work.
0
Prat
Jul 23, 2015 at 07:02 PM
I am sorry but this isn't work for my laptop
0
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122 > Prat
Jul 24, 2015 at 09:36 AM
Hello Prat,

Can you tell me more about your problem? What of the mentioned steps above have you tried and what was the result? Are you getting any error code or something?
Please, come and share more info.

Thanks.
0
Aakash
Jun 22, 2016 at 09:10 PM
My dell 5000 series laptop display show black after login befor login everything run good but after login display show black screen only mouse cursor show and move
0
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017   122 > Aakash
Jun 23, 2016 at 09:59 AM
Hello Aakash,

Can you boot into Safe mode?
The first that comes up into my mind is to restore the system through a repair CD if you have one.
The second thing is to restart your computer, go after pressing the appropriate F key to navigate to the Windows menu. From there you should have access to restore your OS. Open the Command Prompt in safe mode and run the command:
sfc / scannow
Then press Enter and wait for your OS to be repaired. If you cannot access this menu while you reboot, enter the BIOS settings. There, navigate to the storage menu to verify that your hard drive is as a first boot priority. If not, set it!

Once you have done this please, come over here to tell me what happened. Cheers.
0