Your answer is incomplete. You have to assume the person does not know how to become "the Administrator".
IN DOS, I TYPED AT C PROMPT "netsh winsock reset".
It says this action requires elevation (run as administrator) but it does not tell you how to become the "administrator".
Went to Desktop
Right-clicked on chrome icon
Left Clicked "Run as administrator"
Went back into DOS
Typed above at C prompt
It STILL says : "this operation requires elevation (run as administrator)" but it does not tell you how to become the administrator
(Right-clicking the Icon used to work in Internet Explorer, now not working in chrome)
At first, when I clicked the Start Button, I saw no DOS Icon. Now, after pressing the Windows key (in between CTRL and ALT) AND "R" AT SAME TIME, NOW I SEE THE DOS ICON IN START MENU.
RIGHT-CLICKED ON DOS ICON IN START MENU.
LEFT CLICKED "RUN AS ADMINISTRATOR" NOW I AM "THE ADMINISTRATOR"!!!!
Apparently, even in 2015, Windows 7 still runs inside a "DosShell".
NOW, A NEW DOS "DIALOGUE BOX" POPS UP, BUT THE "C" PROMPT HAS BEEN CHANGED TO
(My Dell Laptop is 32 bits)
At this new prompt, I typed "netsh winsock reset"
And pressed Enter.
Now, in DOS, it says that I "Successfully reset the Winsock Catalog"! (whatever THAT IS!!) YAAAAAAY!
AND "you must restart [or reboot] the Computer to complete the reset".
TOOK ABOUT 15 MIN. TO FIX
So maybe my "winsock", whatever it is, was corrupted by a virus and needed to be reset inside DOS, even though I just got Kaspersky AntiVirus Dec. 25, 2014 (2 yr. subscription)
I hope this is helpful.