New HDD Not Recognized
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mschwennes
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Tuesday April 7, 2015
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April 8, 2015
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Apr 7, 2015 at 02:22 PM
mschwennes - Apr 9, 2015 at 05:49 PM
mschwennes - Apr 9, 2015 at 05:49 PM
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In case anyone else has my problem, here's how I took care of it. I made an image on an external USB drive, and made a start-up disk. On startup with the new HDD inside, though, the computer didn't find the external drive right away, and it took some finagling to get it to find it.
I followed the instructions you can find here:
http://winsupersite.com/windows-7/replace-your-hard-drive-using-free-windows-7-tools
I followed the instructions you can find here:
http://winsupersite.com/windows-7/replace-your-hard-drive-using-free-windows-7-tools
mschwennes
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Tuesday April 7, 2015
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April 8, 2015
Apr 8, 2015 at 11:23 AM
Apr 8, 2015 at 11:23 AM
I already had tried the new WD HDD in another computer, via the adaptor. I got the same result as I did with the Optiplex. Both computers run Windows 7, although the Optiplex is 64 bit and the other is 32 bit. I ran DLG on the Optiplex with the WD HDD connected via the adaptor: it shows my C: drive and the SATA/USB adaptor. Running the DLG quick test on the adaptor gives a pass, but 0 GB capacity (I assume that is not surprising since I don't think the HDD itself is being recognized).
I don't have any other HDDs to try with the adaptor. I do have 2 external (USB) hard drives that connect just fine with the Optiplex. Is there anything else I can do? Worst case, I return the WD and get my money back, but does this mean I will never be able to replace my old HDD?
I don't have any other HDDs to try with the adaptor. I do have 2 external (USB) hard drives that connect just fine with the Optiplex. Is there anything else I can do? Worst case, I return the WD and get my money back, but does this mean I will never be able to replace my old HDD?
Boogieman_WD
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Friday October 10, 2014
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October 19, 2016
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Apr 8, 2015 at 03:05 AM
Apr 8, 2015 at 03:05 AM
Hey there mschwennes.
I'm very sorry to hear you're having such trouble with your drive. It looks like the SATA to USB adapter is recognized indeed, so what you can do here, is to try another HDD to see if it is recognized with the adapter and try the new WD Blue drive with another computer to see if it works properly. You could download DLG (Data Lifeguard Diagnostic) so that you can run the Quick and Extended tests on the drive to see if anything alarming pops-up, just in case. By trying both devices this way, you might be able to isolate the problem and see if there's any issue with the drive or the adapter itself.
You can download DLG from here: http://products.wdc.com/support/kb.ashx?id=N9FbfE
And here's a link on how to use it: http://products.wdc.com/support/kb.ashx?id=xbrxII
Hope that helps.
Boogieman_WD
WD Representative
I'm very sorry to hear you're having such trouble with your drive. It looks like the SATA to USB adapter is recognized indeed, so what you can do here, is to try another HDD to see if it is recognized with the adapter and try the new WD Blue drive with another computer to see if it works properly. You could download DLG (Data Lifeguard Diagnostic) so that you can run the Quick and Extended tests on the drive to see if anything alarming pops-up, just in case. By trying both devices this way, you might be able to isolate the problem and see if there's any issue with the drive or the adapter itself.
You can download DLG from here: http://products.wdc.com/support/kb.ashx?id=N9FbfE
And here's a link on how to use it: http://products.wdc.com/support/kb.ashx?id=xbrxII
Hope that helps.
Boogieman_WD
WD Representative
