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WD PASSPORT EXTERNAL DRIVE not being recognize

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elielian0307 Posts 3 Registration date Wednesday 27 May 2015 Status Member Last seen 31 May 2015 - 29 May 2015 à 16:52
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017   - 1 Jun 2015 à 02:37
Hi, I have my external drive that suddenly not being recognize to any port of both my laptop and PC , is it still possible to retrieve my files from that drive ?

2 responses

Réponse 1 / 2
Computertech Posts 3569 Registration date Friday 6 February 2015 Status Moderator Last seen 18 July 2016 893
30 May 2015 à 03:10
Hello,
Did you see it recognize in BIOS?
elielian0307 Posts 3 Registration date Wednesday 27 May 2015 Status Member Last seen 31 May 2015
31 May 2015 à 13:44
havent tried yet, I think it somehow does since I still hear that sound when you port in the drive to the usb port, its just not showing the folder, I tried going through all my ports and try through device manage if it somehow recognize it but it really doesn't
Computertech Posts 3569 Registration date Friday 6 February 2015 Status Moderator Last seen 18 July 2016 893
1 Jun 2015 à 00:28
Try to see it in BIOS also in other computer to make sure the drive is good!
Réponse 2 / 2
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017   155
1 Jun 2015 à 02:37
Hi Elielian0307,

I am sorry for the issue you are facing. Is the drive visible in Disk Management? Check if it has a drive letter and a file format. Sometimes assigning a letter solves this king of problems. Do no initialize or format the drive, because you will lose your data. The drive should appear in Device Manager. Uninstall it, restart the PC and plug the device back in.
Another option is to use a Linux Live CD. Sometimes it grants enough access to backup the data. If you manage to do so, try formatting the drive.

Hope this helps

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