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WD PASSPORT EXTERNAL DRIVE not being recognize

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elielian0307 Posts 3 Registration date Wednesday May 27, 2015 Status Member Last seen May 31, 2015 - May 29, 2015 at 04:52 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   - Jun 1, 2015 at 02:37 AM
Hi, I have my external drive that suddenly not being recognize to any port of both my laptop and PC , is it still possible to retrieve my files from that drive ?
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Answer 1 / 2
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
May 30, 2015 at 03:10 AM
Hello,
Did you see it recognize in BIOS?
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elielian0307 Posts 3 Registration date Wednesday May 27, 2015 Status Member Last seen May 31, 2015
May 31, 2015 at 01:44 PM
havent tried yet, I think it somehow does since I still hear that sound when you port in the drive to the usb port, its just not showing the folder, I tried going through all my ports and try through device manage if it somehow recognize it but it really doesn't
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Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Jun 1, 2015 at 12:28 AM
Try to see it in BIOS also in other computer to make sure the drive is good!
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Answer 2 / 2
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017   155
Jun 1, 2015 at 02:37 AM
Hi Elielian0307,

I am sorry for the issue you are facing. Is the drive visible in Disk Management? Check if it has a drive letter and a file format. Sometimes assigning a letter solves this king of problems. Do no initialize or format the drive, because you will lose your data. The drive should appear in Device Manager. Uninstall it, restart the PC and plug the device back in.
Another option is to use a Linux Live CD. Sometimes it grants enough access to backup the data. If you manage to do so, try formatting the drive.

Hope this helps
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