Account hacked? [Solved/Closed]

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Ambucias
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Some emails from a certain quarter are not being received. I have been told that the account has probably been hacked and someone is diverting the emails to their own account by means of a filter. I have been told to 'check on the filter/rules in the configuartion/settings of the email account' but cannot figure out how to do this. How is this done?



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Hello

No, this is not a hacking issue.
Your friend should check her spam or undesired mail folder. If there are none, the issue definitely originates from the website who gave you a quick answer without checking into the matter.

If the account had been hacked, no mails would be received.

Good luck
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Hello

Who told you that the account has probably been hacked. Is that person an expert? If that person is so savy, did the person offer a suggestion?

Have you checked to see if the mails are sent to the correct address? Are those mails sent to you from the same person?
Hello,
A relative has an apartment in Spain which she advertises with one of the websites specialising in this. The site is set so that enqiries should be sent to me and to her hotmail account. Recently I have been receiving the enquiries but she has not. People at the website say that her email account must have been hacked and her enquiries being sent to the hacker. I have been able to check for filters and there none on the email account. She is receiving other emails normally but nothing from the email address of the website.
Hi,
Thank you very much, it is sorted. It was not a hacking issue as you said. I checked the list of 'safe senders' and found that the address of the website was not included. I typed it in and contacted the web site, they sent an email and it was received properly.

Thank you very much for your interest.
Regards,
Al
Ambucias
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You are most welcome, all the pleasure was mine.