It shows windows with the loading sign but then it never opens

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I have a sony vaio laptop.
it suddenly stooped working
when i tried switching it on it shows the windows icon and the loading sign but then it never opens.
after i did this few more times it shows diagnosing the problem but then again the windows sign appears without the loading sign.
please helppp

1 reply

Load it in Safe mode by pressing any of the keys and selecting safe mode : F8, F9, F10, or F12. YOu failed to let us know the make and model of the laptop or we would tell you which key to really hit!

Have FUN!