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External hard drive not found

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Naldo - Jun 24, 2015 at 12:14 PM
R2D2_WD
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 - Jun 25, 2015 at 02:45 AM
Hello,
I have a 1TB WD external hard drive. I format it and upload files on it again but after two days my laptop (Dell) doesn't pick it up. The External's light goes on and there is a spinning sound within the External. Drive doesn't show in my computer. What to do now????


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xpcman
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Jun 24, 2015 at 09:39 PM
Did you re-format it because of data errors?

If so then you will probably need to replace the drive.
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Answer 2 / 2
R2D2_WD
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Jun 25, 2015 at 02:45 AM
Hi Naldo,

Open Disk Management and check if the drive is recognized there. Does it have a file format and a drive letter? If it is listed there, but without a drive letter, try to assign one. If the drive is not listed, enter Device Manager and search for it under the USB devices. Uninstall the drive and restart the laptop. Plug the device back in. The OS should reinstall the drivers. Any changes?

Hope this helps
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