External harddrive not showing up in my computer

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buffy - Aug 31, 2015 at 09:29 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Sep 1, 2015 at 02:34 AM
Can I get some help in finding my external harddrive that is plugged into my computer and not showing up so I can retrieve information off of it?

1 reply

R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 154
Sep 1, 2015 at 02:34 AM
Hi Buffy,

I would start with searching the drive in Disk Management. Is it visible there? Does it have a file format and a drive letter? It should appear with a blue line above the drive. If the drive is not listed there or is not listed correctly, search for it in Device Manager, under USB devices. Uninstall it, restart the PC and plug the device back in. The OS should reinstall the drivers. Check if the issue persists.
Try the external on another PC and with another USB cable. If the drive has a drive letter, try using the chkdsk D: /r command from the Command Prompt, where D should be the drive letter of the drive.

Hope this helps
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