I can't open any program that uses internet

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Centurytactics Posts 1 Registration date Thursday 10 September 2015 Status Member Last seen 10 September 2015 - 10 Sep 2015 à 09:49
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 - 10 Sep 2015 à 13:37
Hi. So I've been having this problem for the past couple of days now. I have an HP Probook 450 G2, and it's only 3 weeks old! I sometimes use it for gaming, but I now can't open them. I can open Mozilla Firefox and Internet Explorer, but when I try to search for something, the search results never come up. And when they do come up, the web page I click on never loads up. And I've tried almost everything, went into command and use resetlog.txt, restored it to an earlier time, and when I try to do a virus scan (it's Norton), I always get an error. Does anyone know how to fix this???
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xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
10 Sep 2015 à 13:37
Since it's new I suggest you do a factory reset. If that doesn't work the you should contact Hp to return it for factory service.

Good luck