My Wd external hard disk is not detecting
Closed
Pt Naresh Pillai
-
30 Oct 2015 à 11:05
Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016 - 30 Oct 2015 à 11:32
Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016 - 30 Oct 2015 à 11:32
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1 response
Boogieman_WD
Posts
275
Registration date
Friday 10 October 2014
Status
Member
Last seen
19 October 2016
37
30 Oct 2015 à 11:32
30 Oct 2015 à 11:32
Hey there, Pt Naresh Pillai.
I'm truly sorry to hear about the issues you're having with your drive. Did you have any problems with the HDD prior to this happening (any unusual sounds/noises, slow transfer speed, etc)? Was the drive damaged in any way (dropped or anything like that)?
I'd recommend that you check if the drive is detected by Disk Management and Device Manager. If no, I'd suggest that you try the HDD with a different USB cable and a different computer to see if the same thing happens. You could try accessing the external drive via Ubuntu Live USB/DVD, to see if it is properly recognized and if you can get to your files, or give data recovery software a try. Unfortunately if nothing seems to work for you, you may try a professional solution, such as a data recovery company: http://products.wdc.com/support/kb.ashx?id=FHXWx5
Hope that helps. Please let me know how everything goes.
Boogieman_WD
I'm truly sorry to hear about the issues you're having with your drive. Did you have any problems with the HDD prior to this happening (any unusual sounds/noises, slow transfer speed, etc)? Was the drive damaged in any way (dropped or anything like that)?
I'd recommend that you check if the drive is detected by Disk Management and Device Manager. If no, I'd suggest that you try the HDD with a different USB cable and a different computer to see if the same thing happens. You could try accessing the external drive via Ubuntu Live USB/DVD, to see if it is properly recognized and if you can get to your files, or give data recovery software a try. Unfortunately if nothing seems to work for you, you may try a professional solution, such as a data recovery company: http://products.wdc.com/support/kb.ashx?id=FHXWx5
Hope that helps. Please let me know how everything goes.
Boogieman_WD
