HP dv2700 "Blank Screen" Solved/Closed

Question

Hello everyone,

I had this HP dv2700 laptop since 2008. It's been working well ever since, though it heats up really fast and the fan in the back spins irregularly (without a constant speed). Yesterday, I turned my laptop on, and the screen remained completely blank. The power button and the keyboard light up, but nothing is on the screen. 

Can please someone tell me what's going on, and how I can fix this problem? Are other HP dv2700 users having the same problem. This symptom seems to be common among other dv2xxx's and dv6xxx's, but whatever reason this model that I have isn't covered by HP Warranty Enhancement Program. :/

yasir · Accepted Answer

I have actually got the solution and repaired it , it is given and expalined in detail at the following link

http://www.nerdmodo.com/2009/04/repairing-the-display-problem-in-hp-dv2000dv6000-series/

yasir · Answer

I have 2750ee, I don't have exactly the same problem but in my case there are six screens appeer, right from the time my notebook boots, I have done bios updates, system restore, and nvidia drivers update, but no use, I think it is a hardware malfunctioning

PANDU · Answer

HI,


I also have hp Pavilion 2700 having same problem . if you find the solution please send me the details.

Thanks,

Naga

lakaraju · Answer

Hi,

I have HP Pavailion 2700 CTO and had the same problem and I contacted HP Customer care and they got it repaired for me.

I don't see any reason why it isn't covered by HP warranty.

linachan · Answer

I have an HP dv2700, and lately the computer starts until about 5 minutes then the screen freezes and random colored lines appear vertically up and down my screen. The screen remains unresponsive. Has anyone had this problem?

sarav · Answer

I have the same problem Dv2700.. Initiially it suddenly stopped working an screen showed multicolor lines. after some time it gives complete black screeen..Any solutions>

LightningBlade · Answer

Actually what you all have is probably the nVidia graphics card. 8600M GS, these cards are manufacturing defects and suffer from Overheating which ultimately leads to failure. I myself have the dv2700 and randomly the screen would go blank. I would have to hardshut the computer or reboot in some way to get the screen back. However I've read up on it and sooner or later the GPU will just fail all together.

this site: https://www.hplies.com/

Shows some information on certain nVidia graphics cards that are also affected. As well helping you get your laptop repaired. Goodluck in getting it fixed! 

I repeat, this is a defect caused by your Graphics card from nVidia!!

EE · Answer

I have the same problem, overheating and blank screen; it seems like a very common problem. the hp case manager told me that this problem is not on the defect list and therefore they will not cover it after my warranty expired. (warranty expired 3 weeks ago)



I live in Australia/Sydney and not too sure how to report this defect, is there some similar website to the www.hplies.com that deals with Australian complaints and references?

evan · Answer

hi I m experencing exactly the same problem. blank screen after booting LEDs glow but none of the key functions. if it's graphic card problem why the keyboard die?

Pete · Answer

I have a dv2700 just 14 mths old same problem.
graphics have died !
I was told to expensive to fix.
Very common problem with HP
Don't buy HP rubbish laptop.

clarra · Answer

I am having the same problem. Just talked to HP customer support, the cost in the US to have it repaired is $398 + taxes, the warranty expired 6 months ago so it's not covered. It's also not covered under EXTENDED WARRANTY because the fault is not on their list of faults. 

This is very unfortunate because it's a lovely laptop and I would have loved to use it for a long time. But I am disappointed with HP and absolutely UNWILLING to ever buy their products again. There are clearly recurrent problems with this family of computers, and for some very dubious reason they dont include the "blank screen after switch-on" in their failure list....  so what am I supposed to do, pay another $400 on a computer that cost me $1600 last summer, and expect that the entire $2000 system may fail at some point? 

I will NEVER buy another HP product, ever!

Rled2005 · Answer

You need to disassemble the laptop to the motherboard and heat up the GPU with a Heat gun to 500-700 degrees F. for approx 4 minutes. Guard everything else on the board with some aluminum foil to prevent melting components. This proceedure re-flows the solder balls in the GPU(Nvidia processor). wait 30 minutes, reassemble!

pekkok64 · Answer

Click Device Manager, click Display, click Nvidia, click uninstall.
Place laptop cooling fan directly at the air inlet section of your laptop.
And your laptop is good to go.

Miguel · Answer

Hi Everyone,

I also have the same problem. They symptom started in the last 3 weeks. I bought a cooling pad with 2 fans and it seemed to disperse the heat but the laptop still continued to display the issues and gradually it became worse.  Today no display both on the LCD and external monitor.  I like to get this fix here in Melbourne/Australia but wont fork out the cost of another computer.

Very disappointed with HP not acknowledging this issue with this model. Yes, I will avoid HP Laptops in the future. 

Im thinking of salvaging the hard drive to another laptop/desktop using Acronis True Image restore. Did anyone tried this or something similar? Any other brilliant ideas/suggestion ladies and gents that work for you?

Frustrated · Answer

Hi,

I think this is a very temporary fix but it has my laptop working after color distortion / overheating / blank screen.

1) Turn the computer off
2) Tilt the screen until it is at more than a 90 degree angle
3) Pull out the battery (there is a slider at the bottom of the laptop, once it is pulled the battery basically falls out)
4) Charge the laptop without the battery in it for about 10 minutes
5) Take the charger out and press down the power button for about 45 seconds
6) Put the charger in and turn the laptop on.

It's working for me, but I'm too scared to put the battery back in. Also it did have another meltdown about 15 minutes after I turned it on, but it miraculously recovered from that. I think this is just a clear defect with HP computers and I will NEVER be buying another.

Markey Mark · Answer

Hey folks - I have been through this so I thought I'd offer up some of my experience:

If you do the research - you will find plenty of information about the 8400 and 8600 Nvidia GPU chip solder issues - I have fixed several using the re-flow and penny methods (see the various you tube posts) - but a few have only stayed fixed temporarily. For these, your best bet is to replace the system board (motherboard). You can get one for about $200-$300; not cheap, but some of these DV2700 cost upwards of $1,500, and are not quite obsolete yet - making them cost effective to repair. The HP Service Manual has instructions for removal of the system board, just make sure you double check the part #s, as the HP manual has the #s backwards (!) Having said that, I have installed a UMA board (on-board graphics) in a system that originally had an Nvidia chip, (negating the problem in the future); and the systems tend to run cooler as well - so if you can put up w/on-board graphics solutions it's an option. HP tried to charge me $400.00 for the system board (costs them less than $100.00) and another $300.00 to repair it - which I found reprehensible - that they'd try to make a profit on repairing a known defect. Last HP I'll ever buy - not because they break (everybody's systems fail sometimes) but because they're trying to profit off the repairs.
So my advice is to do plenty of research and watch the You Tube videos on re-flowing the solder, try it, and if it fails, buy a new system board ("refurbished" simply means they've pulled it out of a functioning laptop - and if it's got an Nvidia 8400/8600 GPU you'll probably have the same problem down the road). You can almost always substitute a UMA board for a discrete board, which will run cooler (most of these dv2700s have poor cooling engineering anyway), make your battery last longer and not melt again in the future. It'll drive your webcam, fingerprint reader, streaming videos, etc just fine. "Gaming" might be an issue, but if you're reading this odds are that you're not gaming with it at the moment anyway...

Good luck, and Vaya Con Dios!

suthrn1 · Answer

Hello,

I have read the many responses here. Most are correct with what to do. I have fixed 100 percent of these systems (DV6000, DV9000) and have not failed again.
You MUST dis-assemble everything and do the reflow for those systems that dont show video but all lights come on. 
You will have to do the following;
Clean fan and fan fins, blades and area (must dis-assemble)
after reflow, add arctic silver 5 and copper shims to the GPU, I sell them on eBay under username suthrn1 (but you can do it yourself). You will need 24 ga copper cut at .75 x .75 inch. dont over apply the paste, you only need a small thin transparant layer on the GPU chip.
re-assemble the laptop and turn on.
Once the screen is operational, get online and download the most recent bios and reflash the chip (It would be best to download with another computer prior to turning yours on but the addition of the copper shim will prevent the unit from overheating again (dont forget to remove the little thermal pad on the GPU, if there). The new bios version will set your fan to run at a constant lower speed and wont hurt your system)
For those not comfortable with doing this and are not able to find a salesperson to accomplish this for you at a reasonable fee, I will do the reflow at a very good price.  Find me on eBay as suthrn1.
Hope this helps you all out. This is a proven fix. I have a DV9000 running right now after I did the reflow, added the shims and updated the bios. Works like new.

neighborhood john from philly · Answer

Hey folks, here's a compatible part number for dv series laptops listed below which does NOT have an nvidia chip (uses intel graphics). This should be a good swap for those of you with nvidia problems. Most of the dv models are in the compatible list.  
   
EDIT: be sure to check if this board has the same ports as yours! 

When searching for a compatible (non-nvidia) swap, the terms 'full-featured' and UMA or SMA (Unified/shared memory architecture) may be helpful.

    * Part Number: 417037-001  
    * Category: HP Compaq Laptop System Boards  
    * Manufacturer: HP Compaq  
    * Specifications: De-featured (DF), with Intel 945GM chipset. Processor, Memory and Fan NOT included  
    * Condition: Refurbished, Tested and Guaranteed to Work Perfectly  


HP Pavilion DV2500T MotherBoard 417037-001 compatible with the following Models:  

    * Compaq Presario V3000 Series  
      Compaq Presario V3003XX, V3005TU, V3006AU, V3007AU, V3007TU, V3008AU,V3008TU, V3009AU, V3011TU, V3012AU, V3013AU, V3014AU, V3014TU, V3015AU,V3016AU, V3016TU, V3017AU, V3017LA, V3017TU, V3018AU, V3018TU, V3019AU,   
    * Compaq Presario V3100 Series  
      Compaq Presario V3143AU, V3144AU, V3146AU, V3147AU, V3165TU, V3173TU,V3175TU, V3176TU, V3177TU, V3178TU, V3179TU, V3180TU, V3181TU, V3185TU,V3186TU, V3187TU, V3188TU, V3189TU, V3190TU, V3191TU, V3192TU, V3100,V3101AU, V3101TU, V3102AU, V3102TU, V3103AU, V3103TU, V3104AU, V3104TU,V3105AU, V3105TU, V3106AU, V3106TU, V3107AU, V3107TU, V3108AU, V3108TU,V3109AU, V3109TU, V3110AU, V3110TU, V3111AU, V3111TU, V3112TU, V3113AU,V3113TU, V3114AU, V3114TU, V3115AU, V3115TU, V3116AU, V3116TU, V3117AU,V3117TU, V3118TU, V3119TU, V3120AU, V3120TU, V3121AU, V3121TU, V3122AU,V3122TU, V3123AU, V3123TU, V3124AU, V3124TU, V3125AU, V3125TU, V3126AU,   
    * HP Compaq Pavilion DV2000 Series  
      HP Compaq Pavilion DV2003EA, DV2004EA, DV2004XX, DV2005EA, DV2006EA,DV2007EA, DV2008EA, DV2020EA, DV2025LA, DV2028EA, DV2029EA, DV2030EA,DV2031EA, DV2032EA, DV2034EA, DV2035EA, DV2035LA, DV2036EA, DV2049TU,     
    * HP Compaq Pavilion DV2100 Series  
      HP Compaq Pavilion DV2102EU, DV2103EA, DV2104EU, DV2116EA, DV2129EA,DV2130EA, DV2130TX, DV2131TX, DV2132TX, DV2133TX, DV2134TX, DV2135TX,DV2136TX, DV2151EA, DV2160LA, DV2161TX, DV2172EA, DV2173EA, DV2175EA,DV2180EU, DV2190EA, DV2195EU, dv2000T , dv2100, dv2101au, dv2101eu,dv2101tu,  dv2000, dv2100 CTO, dv2106eu, dv2109nr, dv2113tu, dv2116wm, dv2119tx,dv2120ca, dv2120us, dv2122tu, dv2124tu, dv2125la, dv2125nr, dv2130br,dv2130us, dv2135br, dv2135la, dv2138xx, dv2140br, dv2145br, dv2156tx,dv2160br, dv2166eu, dv2171ca, dv2171cl, dv2174cl, dv2110rs  
    * HP Compaq Pavilion DV2200 Series  
      HP Compaq Pavilion DV2200EA, DV2210EA, DV2211TU, DV2212TU, DV2213TU,DV2214TU, DV2215TU, DV2222LA, DV2225EA, DV2225TX, DV2226EA, DV2226TX,DV2227TX, DV2241EA, DV2245EA, DV2246EA, DV2268EA, dv2200, dv2201TU, dv2160TX,dv2164eu, dv2171ea, dv2185ea, dv2197ea, de2281ea, de2282ea, dv2200 CTO,dv2201ca, dv2202ca, dv2210us, dv2213ca, dv2213cl, dv2214us, dv2220us,dv2221us, dv2225nr, dv2227ea, dv2240br, dv2245br, dv2247br, dv2249br,dv2250br, dv2255br, dv2260br  
    * HP Compaq Pavilion DV2300 Series  
      HP Compaq Pavilion dv2300, dv2301tu, dv2301tx, dv2302tu, dv2302tx,dv2303tu, dv2303tx, dv2304tu, dv2304tx, dv2305ea, dv2305tu, dv2305tx,dv2306ea, dv2306tx, dv2307tx, dv2308tx, dv2310us, dv2312us, dv2313ca,dv2313cl, dv2315nr, dv2320us, dv2327ea, dv2336ea, dv2351ea, dv2352ea,dv2363ea, dv2370ea, DV2309TX, DV2348EA, DV2375EA, dv2323ea, dv2324ea,dv2325ea, dv2326ea, dv2335ea, dv2385ea, dv2302AU, dv2303AU, dv2304AU,dv2311tu, dv2301au, dv2305au, dv2306au, dv2306tu, dv2307tu, dv2308tu,dv2309tu, dv2310ca, dv2310tu, dv2310tx, dv2311tx, dv2312tx, dv2313tx,dv2314tx, dv2315tx, dv2315us, dv2316tx, dv2317ca, dv2317us, dv2320la,dv2322la, dv2325la, dv2344ea, dv2354ea, dv2355ea, dv2369ea, dv2383ea,dv2384ea, dv2386ea, dv2395ea, dv2396ea  
    * HP Compaq Pavilion DV2400 Series  
      HP Compaq Pavilion DV2418NR, DV2410EP, DV2410ET, DV2415ES, DV2440EZ,dv2420et, dv2400, dv2401tx, dv2403tx, dv2404tx, dv2405tx, dv2406tx,dv2401au, dv2401tu, dv2402au, dv2402ca, dv2402tu, dv2402tx, dv2403au,dv2403tu, dv2404au, dv2404ca, dv2404tu, dv2405au, dv2405tu, dv2406au,dv2406TU, dv2407TU, dv2408ca, dv2408tu, dv2408tx, dv2409tu, dv2409tx,dv2410ca, dv2410ef, dv2410tx, dv2410us, dv2411tx, dv2412ca, dv2412tx,dv2413ca, dv2413cl, dv2413tx, dv2414tx, dv2415nr, dv2415tx, dv2415us,dv2416us, dv2418ca, dv2419us, dv2420ef, dv2420en, dv2420la, dv2420us,dv2422ca, dv2422la, dv2423la, dv2425la, dv2432ca, dv2432nr, dv2407tx  
    * HP Compaq Pavilion DV2500 Series  
      HP Compaq Pavilion dv2500, DV2500T, DV2508TX, DV2512TU, DV2513TU,DV2514TU, DV2514TX, DV2515TU, DV2515TX, DV2516TU, DV2516TX, DV2517TU,DV2521TU, DV2531TX, DV2532TX, DV2537TX, DV2545EF, DV2510EB, DV2510EO,DV2515EO,  dv2534tx, dv2535la, dv2535tx, dv2536tx, dv2538tx, dv2539tx, dv2540tx,dv2550se, dv2554ea  
    * HP Compaq Pavilion DV2600 Series  
      HP Compaq Pavilion DV2600, DV2601AU, DV2601TU, DV2601TX, DV2601XX,DV2602AU, DV2602TU, DV2602TX, DV2603AU, DV2603TU, DV2603TX, DV2604AU,DV2604TU, DV2604TX, DV2605TU, DV2605TX, DV2606TU, DV2606TX, DV2607TU,DV2607TX, DV2608TU, DV2608TX, DV2609TU, DV2609TX, DV2610TU, DV2610TX,DV2611TU, DV2611TX, DV2612TU, DV2612TX, DV2613TU, DV2613TX, DV2614TU,   
    * HP Compaq Pavilion DV2700 Series  
      HP Compaq Pavilion DV2700, DV2701TU, DV2701TX, DV2702TU, DV2702TX,DV2703TX, DV2704TX, DV2705TX, dv2700 CTO, dv2702xx, dv2703tu, dv2703xx, dv2753tx, dv2754tx,dv2755es, dv2755tx, dv2756tx, dv2757tx, dv2758tx, dv2759tx, dv2760el,dv2760es, dv2760tx, dv2761tx, dv2762tx, dv2763tx, dv2764tx, dv2765tx,dv2766tx, dv2767tx, dv2770es, dv2775ee, dv2775en, dv2799ea, dv2799ee,dv2799ef, dv2799en, dv2799eo, dv2700tv CTO, dv2700tw CTO, dv2715ca,dv2730et, dv2750ep, dv2760br, dv2765br, dv2768tx, dv2769tx, dv2770br,dv2770tx, dv2771tx, dv2773tx, dv2774tx, dv2775tx, dv2777tx, dv2779tx,dv2780el, dv2781tx  
    * HP Compaq Pavilion DV2800 Series  
      HP Compaq Pavilion dv2801tu, dv2801tx, dv2802tx, dv2803tx, dv2804tx,dv2805tx, dv2806tx, dv2807tx, dv2800t CTO, dv2800ty CTO, dv2801au,dv2801tx Artist, dv2802au, dv2802tu, dv2803tu, dv2804ca, dv2804tu,dv2805 CTO, dv2805tu, dv2806tu, dv2807nr, dv2807tu, dv2807tx Artist,dv2808ca, dv2808tu, dv2808tx Artist, dv2809tu, dv2809tx Artist,dv2810ca, dv2810ea, dv2810er, dv2810tu, dv2810tx, dv2810us, dv2811tx,dv2812tx, dv2813tx Verve, dv2814ca, dv2814tx Verve, dv2815ea, dv2815nr,dv2815tx, dv2816tx, dv2817ca, dv2817tx Artist, dv2818ca, dv2818tx,dv2819nr, dv2819tx Artist, dv2820ea, dv2820en, dv2820es, dv2820txVerve, dv2821tx, dv2822tx, dv2823ca,

Frustrated n sad · Answer

Anyone knows who can repair this in Sydney ??

Bim · Answer

I have never posted anywhere before, but this was so amazing I had to share it. This is just a trick I saw online and IT WORKED FOR ME 100%. My system had been dead (no screen) for about 2 weeks and I had already bought another laptop (Vaio this time) but I still cudnt just see my old HP just lying there...so I kept searching online and I came across this trick, 

Turn ur laptop off
take out the hard disk
take out the battery
put the power cable in
open the screen/lid
turn it on and wrap the laptop from all sides ina blanket
leave it till it overheats and shuts down
wait for 20 minutes till it cools off
put back hard disk, battery
turn it on
VIOLA!!!! it works!!!

IT WAS AMZAINGGGGGGG!!! the trick behind this is that the GPU gets so hot that it melts the crap solder or something and resolders it self as it was..or something...i dont care abt the physics of it but its worth a try before sending it for repairs and spending good money on it.

Godd luck every1..

Flatbr0ke · Answer

Please don't do the towel trick. It could really mess up your computer. Before you go and spend a bunch of money on new boards and re-flowing, try this-   
Pull your battery out and unplug the power cable.   
Hold the power button down for about 20 seconds to discharge any power left in the capacitors.   
Plug the power in.   
Start the computer.   
Select start windows normally. You should see your screen again.   
This is known as a hard reset. And is a known fix on HP's web site.  
This is a software issue related to a corrupt sleep/hibernation mode.   
So, now go into your control panel and power management. change all sleep/hibernation modes to never so you don't have this problem anymore.   
Remember that now you will have to shut down the computer before you close the lid. Also, notice that part of the towel trick is a hard reset.   
Hope this helps. 

P.S 
Also, a simple way to test your video card is to connect your laptop to an external monitor. Once connected and turned on hold down the function key(FN) and hit F4(has monitor icon) 2 or 3 times to cycle through external monitor modes. Wait a few minutes and your desktop should appear on the external screen. If not try cycling through the function key again. If this works then it is not your video card hardware that's the problem, it's a software problem.

Reggie T. C. · Answer

Same problem here with my dv2700 laptop. It was working fine although it tended to heat p quickly. Then 2 months ago, it suddenly kept on heating up even more quickly, then it would suddenly shut down. Finally, the monitor displayed multiple erratic screen images although I can still vaguely make out the hp logo on boot up.Then it would suddenly shut down. I brought it to hp service center. It's past the warranty period though and they were charging me the equivalent of $800 to replace the parts including labor. Needless to say, I was so disappointed with the service and the quality of the product. All of my previous laptops were all hp products but I felt really conned with the dv2700. I've now switched to Acer.

dj · Answer

my laptop used to have the same problem but took it to this in harare and he told me that fan was blocked with ust coz usuly wen the fan is runing it suck dust and that dust wil

Dileepa · Answer

I also facing this same problem.

repair cost supposed to USD 400,

It is not worth to do that hence it since I can buy another new one putting some amount.

HP dv2700 "Blank Screen"

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