Well, so here is the dilema. I have EVERYTHING for my business on this system. In October 2008 I got this system from Circuit City. Okay that was mistake number 2, the first appears to have been buying HP. So I called the service number and for 2 hours and 14 minutes I went around and around with someone who well could, but couldn't help.
It seems that the HP warranty is bunk.. because the 1 year mfg must be from date of mfg not of actual sale, and who knows how long this system sat in the shipping container on the ride over from some other country.
So, for the nominal fee of 400 US dollars, I can send my system in and they will then "analyze" and determine if it can be fixed. Oh yes that means more costs if they can fix it.
I was told that I would need to find and fax my receipt and give them my CC number so that they could verifty that I actually, "had in my posession and hands" the laptop in question. The moron on the other end of the phone could not deny or confirm that my serial number showed up, but only kept telling me that the warranty was no go. (dumby confirmed to me that they could verify by giving me an answer that system was "out of warranty"
I have done the blow dryer trick... IT WORKS.. ROTFLMAO.. trust me I am not a techie so I found this real funny.
COST 45 min labor
I then thought like an idiot that it fixed it.. TG I decided at that point to back up, transfer move all busines data, files and archives to external drives. NOTHING gets saved on system now.
So I took my fixed unit out to field to work.. and OHH guess what.. doesnt boot.. same issue.. SO I go home and do the blow dryer trick again...
COSTS 38 min labor
works again.. so now the dilema.. do I follow the video.. and does this fix it for good...
also who do I bill all of my lost labor and time to...
$ 83 labor to fix
$ 134 labor to be on phone with useless person
$ 20 cost of phone call
$2000 lost time in productivity
$3537 TOTAL to date in lost costs due to HP known issues and defects. I have not even factored in the sheer magnitude of costs for the pain/ suffering/ and aggrevation which has had to be endured.
$ pain and suffering and aggrevation (i think this is a good place for VISA to come in... PRICELESS)
Does anyone have a billing address for HP, or should we all take time to file small claims, or a class action lawsuit against HP :)