Help! HP laptop won't start up

Me - Updated on Jan 3, 2019 at 07:33 AM
 SSC - Dec 3, 2013 at 11:33 AM

My HP laptop just shut down while I was using it and now it shows the windows starting but then it goes to a black screen with nothing but a blinking underscore in the top left corner! I really need this laptop for school work.

What can I do? I also tried pressing F8 or F12, an stuff nothing worked except F2 and that only says startup check on the bottom, then goes to a page with system info.

Startup test run in test system tuneup hard disk test memory and test battery. Test error log and exit.

I don't know much about computers.

So I have no clue what to do, please help !

3 responses


My roommate's Pavilion 7000 DF871AV was not starting. This is the first thread I read. Tried the steps below and it worked:
  • Unplug power cord
  • Take out battery
  • Hold down power button slow count to 30 and then let go.
  • Plug power cord in (leave battery out at this point) push power button.
  • When screen comes on pick "Last Known Good start up" worded something like that. All should return to normal. You should lose nothing. Let everything start back up like normal
  • Shut down computer as normal
  • Start back up as normal if all goes well it should start up as it always did.

Good luck!
Wow it worked . Thank u so much . I was freaking out
i have linux 13.04 but am facing the same problem.
Thank you so much! Worked great. You saved me!!