Help! HP laptop won't start up Solved/Closed

Question

Hello,

My HP laptop just shut down while I was using it and now it shows the windows starting but then it goes to a black screen with nothing but a blinking underscore in the top left corner! I really need this laptop for school work. 

What can I do? I also tried pressing F8 or F12, an stuff nothing worked except F2 and that only says startup check on the bottom, then goes to a page with system info. 

Startup test run in test system tuneup hard disk test memory and test battery. Test error log and exit. 

I don't know much about computers. 

So I have no clue what to do, please help !

Frank · Accepted Answer

Hi, 

My roommate's Pavilion 7000 DF871AV was not starting. This is the first thread I read. Tried the steps below and it worked:

 Unplug power cord
 Take out battery
 Hold down power button slow count to 30 and then let go.
 Plug power cord in (leave battery out at this point) push power button.
 When screen comes on pick "Last Known Good start up" worded something like that. All should return to normal. You should lose nothing. Let everything start back up like normal   
  Shut down computer as normal
  Start back up as normal if all goes well it should start up as it always did.

Good luck!

Ambucias · Answer

Do you get anything by pressing

alt+ctrl+del  ?

Ambucias · Answer

Dear Me (or is it dear you?)

Have you tried this?

To determine if the HP Recovery Manager is operational, press the power switch to turn on the computer, and then repeatedly press f11 during the startup. If the Recovery Manager is operational, the computer will display a prompt to either (1) recover the operating system from files stored on the recovery partition, or (2) create a set of recovery discs which does not require the purchase of a replacement recovery disc.

If you need to purchase the disks, you will find all the information you want on this link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&dlc=en&lc=en&product=4307222&tmp_track_link=ot_search#N29

Best of luck to you.

P.S. @kieferschild thank you.

Help! HP laptop won't start up

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