Internet on laptop is not working!

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umlstudent Posts 4 Registration date Saturday November 14, 2015 Status Member Last seen November 15, 2015 - Nov 14, 2015 at 09:23 PM
umlstudent Posts 4 Registration date Saturday November 14, 2015 Status Member Last seen November 15, 2015 - Nov 15, 2015 at 09:05 AM
Hi,

So today I was trying to fix iTunes on my laptop because all of a sudden, after I updated iTunes, my iPhone wouldn't even appear on the screen as it normally would. So I was following instructions on a help question on Apple Community. It required a change in device manager where I had to update the driver software. I tried to follow the instructions but got confused and was never able to successfully complete:

Select "Browse my computer for driver software."
Select "Let me pick from a list of device drivers on my computer."
Click the Have Disk button. Note: If the Have Disk option is not present, choose a device category such as Mobile Phone or Storage Device if listed, and then click next. The Have Disk button should then appear.
Click the Browse button and navigate to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.
Double-click the "usbaapl" file. (This file will be called "usbaapl64" if you have a 64-bit version of Windows. If you don't see "usbaapl64" here, or if there is no Drivers folder, look in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers. instead).
Click Open in the Have Disk window. Then, click Next and then Click Finish. Windows will install the driver.

So I never got my iPhone to show up on iTunes and then a few hours later, the Internet on my laptop stopped working! I tried to restore my laptop but that didn't work and I don't know how to undo all the driver changes I made from earlier today. I have an Ethernet connection via my laptop but I use a wifi hot stop from the laptop to use on my iPhone. So the Internet works on my iPhone but not on my laptop, so something I did, when going through the changes caused something to disable the ability for the laptop to successfully connect to the Internet. PLEASE HELP!

1 reply

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Nov 14, 2015 at 09:37 PM
Hello,

Try this 1

Click on Start --> In search box, type devmgmt.msc and press Enter.

"Device Manager" will be opened. Is there any yellow mark?

Try reinstall your network drivers. You can download the drivers from your

Laptop manufacture's website or provide us the below information

1) Laptop brand name 2) Complete Model number 3) OS you are using

Good Luck
1
umlstudent Posts 4 Registration date Saturday November 14, 2015 Status Member Last seen November 15, 2015
Nov 14, 2015 at 09:42 PM
I opened up the device manager and no yellow marks are there. I probably can't access the guide since I'm not on my laptop but I have a toshiba satellite c55-b5300
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umlstudent Posts 4 Registration date Saturday November 14, 2015 Status Member Last seen November 15, 2015
Nov 14, 2015 at 09:44 PM
Operates under Windows 10
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Nov 14, 2015 at 10:07 PM
Hello,
Try this 1
Open a command prompt and enter the below command
ping www.google.com ---> Press Enter
Let me know if you are able to get the reply message or not
Good Luck
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umlstudent Posts 4 Registration date Saturday November 14, 2015 Status Member Last seen November 15, 2015
Nov 15, 2015 at 09:05 AM
No this did not work either! Do you think rebooting my computer to default settings would work?
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