3t passport ultra not recognized by tv

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crohde - Nov 16, 2015 at 09:22 PM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016   - Nov 17, 2015 at 05:20 AM
Hello,
I just bought a 3t passport ultra and downloaded movies from my laptop. Only problem is my tv won't recognize it. My girlfriends 1t is recognized. Any ideas?



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1 response

Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016   37
Nov 17, 2015 at 05:20 AM
Hey there, crohde.

So is it safe to assume that the drive is working without a hitch with your computer? If "yes", then this might be due to something connected with the TV. What's the files system of your new drive and your girlfriend's drive (e.g. exFAT, NTFS, FAT32)? If it's not due to a different file system, then it might be the size of the partition. I'd recommend that you contact the TV manufacturer's customer support and ask what's the maximum size of external storage devices, which the TV supports. Perhaps you could try to "fool" the TV by creating a 1TB partition, to see if it is recognized.

Please let me know how everything goes.
Boogieman_WD
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