3t passport ultra not recognized by tv

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crohde - 16 Nov 2015 à 21:22
Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016   - 17 Nov 2015 à 05:20
Hello,
I just bought a 3t passport ultra and downloaded movies from my laptop. Only problem is my tv won't recognize it. My girlfriends 1t is recognized. Any ideas?



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1 response

Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016   37
17 Nov 2015 à 05:20
Hey there, crohde.

So is it safe to assume that the drive is working without a hitch with your computer? If "yes", then this might be due to something connected with the TV. What's the files system of your new drive and your girlfriend's drive (e.g. exFAT, NTFS, FAT32)? If it's not due to a different file system, then it might be the size of the partition. I'd recommend that you contact the TV manufacturer's customer support and ask what's the maximum size of external storage devices, which the TV supports. Perhaps you could try to "fool" the TV by creating a 1TB partition, to see if it is recognized.

Please let me know how everything goes.
Boogieman_WD