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Connected to the Internet but can't browse ANY website

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kinsoawesomee Posts 2 Registration date Monday December 7, 2015 Status Member Last seen December 7, 2015 - Dec 7, 2015 at 12:57 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Dec 7, 2015 at 06:58 PM
First of all, I'm not good in english. So please bear with me.

My laptop (Windows) works perfectly fine until yesterday. I opened my laptop and there's a popup saying "ipconfig.exe - System Error"

"The program can't start because DNSAPI.dll is missing from your conputer. Try reinstalling the program to fix this problem."

I opened my browser (Google Chrome) but it won't connect to any website so I tried Mozilla Firefox and Internet Explorer and it turned out to be the same.

Already checked the Firewall.
Already tried to Winsock restart.
Nothing has changed.
I desperately need help!

Thank you so much in advance.

1 response

Answer 1 / 1
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Dec 7, 2015 at 03:53 PM
I suggest you try the following:

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software.

Download the Microsoft safety Scanner and check if it helps, I am here by providing you the link for the same.

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
kinsoawesomee Posts 2 Registration date Monday December 7, 2015 Status Member Last seen December 7, 2015
Dec 7, 2015 at 05:47 PM
I can't download anything because none of my browsers are working. But thanks anyway.
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Dec 7, 2015 at 06:58 PM
It's possible that you have been infect with malware and to correct the problem you will need to download scanner programs(s) using another computer. There is a new malware attack that uses the DLL you listed. Your anti-virus may have deleted DNSAPI.dll if it became infected. The suggested Microsoft program can detect Trojan programs or missing programs and replace them.

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