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Connected to the Internet but can't browse ANY website

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kinsoawesomee Posts 2 Registration date Monday December 7, 2015 Status Member Last seen December 7, 2015 - Dec 7, 2015 at 12:57 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Dec 7, 2015 at 06:58 PM
First of all, I'm not good in english. So please bear with me.

My laptop (Windows) works perfectly fine until yesterday. I opened my laptop and there's a popup saying "ipconfig.exe - System Error"

"The program can't start because DNSAPI.dll is missing from your conputer. Try reinstalling the program to fix this problem."

I opened my browser (Google Chrome) but it won't connect to any website so I tried Mozilla Firefox and Internet Explorer and it turned out to be the same.

Already checked the Firewall.
Already tried to Winsock restart.
Nothing has changed.
I desperately need help!

Thank you so much in advance.

1 response

Answer 1 / 1
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,832
Dec 7, 2015 at 03:53 PM
I suggest you try the following:

The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software.

Download the Microsoft safety Scanner and check if it helps, I am here by providing you the link for the same.

https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download
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kinsoawesomee Posts 2 Registration date Monday December 7, 2015 Status Member Last seen December 7, 2015
Dec 7, 2015 at 05:47 PM
I can't download anything because none of my browsers are working. But thanks anyway.
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,832
Dec 7, 2015 at 06:58 PM
It's possible that you have been infect with malware and to correct the problem you will need to download scanner programs(s) using another computer. There is a new malware attack that uses the DLL you listed. Your anti-virus may have deleted DNSAPI.dll if it became infected. The suggested Microsoft program can detect Trojan programs or missing programs and replace them.
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