Transcend external hard disk
Closed
saravana
-
Jan 12, 2016 at 02:19 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Jan 12, 2016 at 03:11 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Jan 12, 2016 at 03:11 AM
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1 response
Boogieman_WD
Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016
37
Jan 12, 2016 at 03:11 AM
Jan 12, 2016 at 03:11 AM
Hey there, saravana.
Does the drive even power-up? Can you hear it spin or feel it vibrate when you connect it? Do you need to recover data from it?
Basically the general troubleshooting steps are to try the HDD with a different USB cable (preferably shorter than 12") and a different computer, to see if the issue reoccurs. Unfortunately if the LED light on the drive is not blinking it might mean that its enclosure might have failed.
If you don't have any data which you need to recover, you should get in touch with the HDD manufacturer's customer support and ask about RMA if the drive is still under warranty.
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
Does the drive even power-up? Can you hear it spin or feel it vibrate when you connect it? Do you need to recover data from it?
Basically the general troubleshooting steps are to try the HDD with a different USB cable (preferably shorter than 12") and a different computer, to see if the issue reoccurs. Unfortunately if the LED light on the drive is not blinking it might mean that its enclosure might have failed.
If you don't have any data which you need to recover, you should get in touch with the HDD manufacturer's customer support and ask about RMA if the drive is still under warranty.
Hope that helps. Please let me know how everything goes.
Boogieman_WD
WD Representative
