No internet access

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Meetgill Posts 2 Registration date Saturday 23 January 2016 Status Member Last seen 24 January 2016 - 23 Jan 2016 à 19:53
Meetgill Posts 2 Registration date Saturday 23 January 2016 Status Member Last seen 24 January 2016 - 24 Jan 2016 à 01:56
Hi,
I am unable to connect wifi on my laptop its not connected with any other device. Only power, signal strength light and wan light is "on" in moden. I connected laptop with ethernet cable but unable to open browser page. Even connection says it is connected but same connection have no internet access.
I am using netcomm nf7 modem. I have laptop toshiba with window 7.
Please help me to fix this problem.
Thanks
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1 response

xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
23 Jan 2016 à 20:10
First you should power cycle the modem, that often brings back service. Just unplug it and wait 30 seconds before you restore power.

If that doesn't fix it, I suggest you contact your Internet service provider. They can interrogate the modem and verify that it's working.

Good Luck
Meetgill Posts 2 Registration date Saturday 23 January 2016 Status Member Last seen 24 January 2016
24 Jan 2016 à 01:56
I have unplugged the modem but it didn't work.
What could be the reason on not working, n please let mw which light should be blink on modem ?