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ASUS ZENBOOK UX305LA has no sound

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leena04 - Feb 17, 2016 at 02:07 AM
BrianGreen Posts 1010 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 - Feb 19, 2016 at 03:33 AM
Hello,

I bought my asus zenbook last week and it came in just yesterday. its barely a day old. I barely touched it yesterday, but today after work, I decided to test out the new laptop and whatnot and the sound doesn't work. I've checked all the sound and volume and it's not on mute or low volume. When I try to run a test to see if the sound works, it said failed to run test. I've tried plugging in my headphones to see if I can hear from it, but there's no sound coming from my headphones either.



Please help!

1 reply

Answer 1 / 1
BrianGreen Posts 1010 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 148
Feb 17, 2016 at 04:10 AM
With this being a new purchase, you should go to the vendor and ask for a refund or replacement. New equipment should just work without you having to make changes to it.
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Leena04
Feb 17, 2016 at 09:57 PM
I actually called the manufacturer and they helped me fix the problem. Thanks for replying tho :)
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BrianGreen Posts 1010 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 148
Feb 18, 2016 at 02:59 AM
Could you share the solution in case it helps others (and me) please?
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Leena04 > BrianGreen Posts 1010 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021
Feb 18, 2016 at 12:25 PM
what they had told me to do was update the sound driver and then restart the computer. I did that and it worked for me after restarting my computer. hope this helps :)
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BrianGreen Posts 1010 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 148
Feb 19, 2016 at 03:33 AM
Superb. Thanks for the feedback. Hopefully this will help others in a similar situation.
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