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Can't access my hard drive on my new computer

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rose - Feb 26, 2016 at 10:21 PM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - Feb 28, 2016 at 11:55 PM
Hello,

i recently purchased a new apple computer and I'm trying to access my external hard drive. its not showing up! what do i do?? i want to access my picture! please help!!!

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2 responses

Answer 1 / 2
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Feb 26, 2016 at 11:51 PM
If you open Disk Utility, (Applications/Utilities) does it appear?
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rose
Feb 27, 2016 at 09:08 AM
i dont see it in the disk utility either! normally with my older macbook i would just plug it in and it would just pop up on the main screen. this computer i plugged it in and i hear noise as if it was loading, but then nothing happens. help please!
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Answer 2 / 2
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Feb 28, 2016 at 11:55 PM
How is the HD connected - USB or Firewire?

USB and FireWire Quick Assist
http://support.apple.com/kb/HT1151?viewlocale=en_US

What to do if your computer won't recognize a FireWire device
http://docs.info.apple.com/article.html?artnum=88338

Dealing with FireWire problems (drives not mounting, devices unrecognized, etc.)
http://www.macfixit.com/article.php?story=20041221081432908

Common fixes for USB device issues (unrecognized, etc.)
http://www.macfixit.com/article.php?story=20070824012114701
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