Can't access my hard drive on my new computer

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rose - Feb 26, 2016 at 10:21 PM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - Feb 28, 2016 at 11:55 PM
Hello,

i recently purchased a new apple computer and I'm trying to access my external hard drive. its not showing up! what do i do?? i want to access my picture! please help!!!

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2 responses

Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Feb 26, 2016 at 11:51 PM
If you open Disk Utility, (Applications/Utilities) does it appear?
i dont see it in the disk utility either! normally with my older macbook i would just plug it in and it would just pop up on the main screen. this computer i plugged it in and i hear noise as if it was loading, but then nothing happens. help please!
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Feb 28, 2016 at 11:55 PM
How is the HD connected - USB or Firewire?

USB and FireWire Quick Assist
http://support.apple.com/kb/HT1151?viewlocale=en_US

What to do if your computer won't recognize a FireWire device
http://docs.info.apple.com/article.html?artnum=88338

Dealing with FireWire problems (drives not mounting, devices unrecognized, etc.)
http://www.macfixit.com/article.php?story=20041221081432908

Common fixes for USB device issues (unrecognized, etc.)
http://www.macfixit.com/article.php?story=20070824012114701