Cant access WD Portable Drive
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                    fbjunks
    
        
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            Wednesday March 16, 2016
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                            Mar 16, 2016 at 06:02 PM
                        
fbjunks Posts 4 Registration date Wednesday March 16, 2016 Status Member Last seen March 17, 2016 - Mar 17, 2016 at 04:52 PM
        fbjunks Posts 4 Registration date Wednesday March 16, 2016 Status Member Last seen March 17, 2016 - Mar 17, 2016 at 04:52 PM
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                    Boogieman_WD
    
        
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Mar 17, 2016 at 04:28 AM
    Mar 17, 2016 at 04:28 AM
                        
                    Hey there, fbjunks.
I'm truly sorry to hear about the problems you're experiencing with your HDD. Do you have any data on that drive which you haven't backed up and you need to recover? Can you hear any strange sounds/noises coming form the HDD when you connect it?
You did pretty well with the troubleshooting so far. I'd also recommend that you try the drive with a different USB cables (preferably shorter than 12"), to see if anything changes.
If you don't have any data which you need to recover, you could download DLG (Data Lifeguard) and run both tests (Quick and Extended), to see what's the situation with the HDD. Here's how to do it: http://products.wdc.com/support/kb.ashx?id=NdhRFe
Hope that helps. Please let me know how it goes.
Boogieman_WD
 
                
                
            I'm truly sorry to hear about the problems you're experiencing with your HDD. Do you have any data on that drive which you haven't backed up and you need to recover? Can you hear any strange sounds/noises coming form the HDD when you connect it?
You did pretty well with the troubleshooting so far. I'd also recommend that you try the drive with a different USB cables (preferably shorter than 12"), to see if anything changes.
If you don't have any data which you need to recover, you could download DLG (Data Lifeguard) and run both tests (Quick and Extended), to see what's the situation with the HDD. Here's how to do it: http://products.wdc.com/support/kb.ashx?id=NdhRFe
Hope that helps. Please let me know how it goes.
Boogieman_WD
                
        
                    fbjunks
    
        
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                            Registration date
            Wednesday March 16, 2016
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Mar 17, 2016 at 01:20 PM
    Mar 17, 2016 at 01:20 PM
                
        
                    fbjunks
    
        
                    Posts
            
                
            4
                
                            Registration date
            Wednesday March 16, 2016
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Mar 17, 2016 at 04:52 PM
    Mar 17, 2016 at 04:52 PM
                        
                    Wasnt able to work around the issue and after several attempts I ended up zeroing the hard drive.
Lost all of my data but the drive is working perfectly fine
            Lost all of my data but the drive is working perfectly fine
        
    
    
    
    



Mar 17, 2016 at 01:01 PM
Now the software starts non-responding when connecting the drive.