External Hard drive not showing up
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PC24Lisha
-
Mar 25, 2016 at 04:43 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Mar 28, 2016 at 10:58 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Mar 28, 2016 at 10:58 AM
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2 responses
Boogieman_WD
Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016
37
Mar 25, 2016 at 11:06 AM
Mar 25, 2016 at 11:06 AM
Hey there, PC24Lisha.
I'm really sorry to hear about the issues you're having with your drive. Have you had any issues with your computer and other external drives before? Can you see the drive in your BIOS/UEFI?
I'd recommend that you try the drive with a different computer and a different USB cables, to see if the same thing happens. Try it out with different USB ports on your computer as well. If there's still no change, download DLG (Data Lifeguard) to see if it recognizes the drive and run both tests (Quick and Extended) to see what results you'll get. Here's how to do that: http://products.wdc.com/support/kb.ashx?id=5B6QEk
Hope that helps. Please let me know how everything goes.
Boogieman_WD
I'm really sorry to hear about the issues you're having with your drive. Have you had any issues with your computer and other external drives before? Can you see the drive in your BIOS/UEFI?
I'd recommend that you try the drive with a different computer and a different USB cables, to see if the same thing happens. Try it out with different USB ports on your computer as well. If there's still no change, download DLG (Data Lifeguard) to see if it recognizes the drive and run both tests (Quick and Extended) to see what results you'll get. Here's how to do that: http://products.wdc.com/support/kb.ashx?id=5B6QEk
Hope that helps. Please let me know how everything goes.
Boogieman_WD
Hi Boogieman_WD
I did everything that you suggested, but still, up to this point in time, the hard drive hasn't shown up on any PC. Is it that the product line has a problem? And what can I do? Get a refund and purchase another brand of hard drive? I really need one that works!
I did everything that you suggested, but still, up to this point in time, the hard drive hasn't shown up on any PC. Is it that the product line has a problem? And what can I do? Get a refund and purchase another brand of hard drive? I really need one that works!
Boogieman_WD
Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016
37
Mar 28, 2016 at 10:58 AM
Mar 28, 2016 at 10:58 AM
What were the results of the DLG tests? Is it recognized by a different computer or by the BIOS?
Basically what you can do if the drive is faulty, is to create an RMA case via our Support Portal: http://products.wdc.com/support/kb.ashx?id=Bcacmf
If you've got the drive from a re-seller you might want to get in touch with them and ask if you can get it replaced or if you can get a refund, but I guess this is up to them.
As for the WD Elements drives, I'm really sorry that you're going through those issues with your HDD. I understand it's really unfortunate, but there's no problem with that drive model's line. Unfortunately sometimes it might be pure bad luck and you might get a faulty device (as it is possible with all mechanical and electronic devices).
Please keep me updated.
Basically what you can do if the drive is faulty, is to create an RMA case via our Support Portal: http://products.wdc.com/support/kb.ashx?id=Bcacmf
If you've got the drive from a re-seller you might want to get in touch with them and ask if you can get it replaced or if you can get a refund, but I guess this is up to them.
As for the WD Elements drives, I'm really sorry that you're going through those issues with your HDD. I understand it's really unfortunate, but there's no problem with that drive model's line. Unfortunately sometimes it might be pure bad luck and you might get a faulty device (as it is possible with all mechanical and electronic devices).
Please keep me updated.
