Samsung won't load the windows screen

Drew Hopkinson - Apr 2, 2016 at 06:11 PM
 Boo - Apr 5, 2016 at 04:33 AM
Hello, please can someone help my Samsung notebook won't load the windows screen and I'm not very good with computers so please help it stays on the aptio setup utility

1 reply

Registration date
Monday September 1, 2014
Last seen
February 20, 2017
Apr 5, 2016 at 02:42 AM
Hi Drew Hopkinson,

Could you tell me if you can see or hear something after pressing the power button? Do you see the typical screens until you reach the Windows logo? Is it possible to enter the BIOS menu? Usually, it is accessible by pressing DEL, ESC, F2, F4, F12 or similar, depending on the PC model. There may be a screen indicating the right button, saying press <button> to enter Setup.
Try pressing F8, which may lead you to the Advanced Boot Menu, where I recommend you to select Safe Mode. Is Windows loading? Do you have important data on the primary partition? If the notebook is under warranty, contact the reseller and ask for some advices. There may be some model specific troubleshooting steps.

Hope this helps

Hi I've found out that my hard drive has crashed but thanks for the reply