Samsung won't load the windows screen [Solved/Closed]

Drew Hopkinson - Apr 2, 2016 at 06:11 PM - Latest reply:  Boo
- Apr 5, 2016 at 04:33 AM
Hello, please can someone help my Samsung notebook won't load the windows screen and I'm not very good with computers so please help it stays on the aptio setup utility



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R2D2_WD 3616 Posts Monday September 1, 2014Registration dateCertified CCM ContributorStatus February 20, 2017 Last seen - Apr 5, 2016 at 02:42 AM
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Hi Drew Hopkinson,

Could you tell me if you can see or hear something after pressing the power button? Do you see the typical screens until you reach the Windows logo? Is it possible to enter the BIOS menu? Usually, it is accessible by pressing DEL, ESC, F2, F4, F12 or similar, depending on the PC model. There may be a screen indicating the right button, saying press <button> to enter Setup.
Try pressing F8, which may lead you to the Advanced Boot Menu, where I recommend you to select Safe Mode. Is Windows loading? Do you have important data on the primary partition? If the notebook is under warranty, contact the reseller and ask for some advices. There may be some model specific troubleshooting steps.

Hope this helps

Hi I've found out that my hard drive has crashed but thanks for the reply