Wd passport can not read my laptop always hanging
Closed
will
-
5 Apr 2016 à 21:59
Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016 - 7 Apr 2016 à 05:10
Boogieman_WD Posts 275 Registration date Friday 10 October 2014 Status Member Last seen 19 October 2016 - 7 Apr 2016 à 05:10
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1 response
Boogieman_WD
Posts
275
Registration date
Friday 10 October 2014
Status
Member
Last seen
19 October 2016
37
7 Apr 2016 à 05:10
7 Apr 2016 à 05:10
Hi, Will.
Sorry to hear about the trouble you're having with your drive. :(
Do you have any data which you wish to recover from that Passport HDD?
I'd recommend that you try the drive with a different computer, to see if the same thing happens. You should also try it with a different USB cable as well. If you don't need to recover data, I'd suggest that you download DLG (Data Lifeguard) and run both tests (Quick and Extended), to see what's the situation with the HDD. Here's how to do that: http://products.wdc.com/support/kb.ashx?id=ItpO9J
Please let me know how everything goes.
Boogieman_WD
WD Representative
Sorry to hear about the trouble you're having with your drive. :(
Do you have any data which you wish to recover from that Passport HDD?
I'd recommend that you try the drive with a different computer, to see if the same thing happens. You should also try it with a different USB cable as well. If you don't need to recover data, I'd suggest that you download DLG (Data Lifeguard) and run both tests (Quick and Extended), to see what's the situation with the HDD. Here's how to do that: http://products.wdc.com/support/kb.ashx?id=ItpO9J
Please let me know how everything goes.
Boogieman_WD
WD Representative
