Wd passport can not read my laptop always hanging
Closed
will
-
Apr 5, 2016 at 09:59 PM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Apr 7, 2016 at 05:10 AM
Boogieman_WD Posts 275 Registration date Friday October 10, 2014 Status Member Last seen October 19, 2016 - Apr 7, 2016 at 05:10 AM
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1 response
Boogieman_WD
Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016
37
Apr 7, 2016 at 05:10 AM
Apr 7, 2016 at 05:10 AM
Hi, Will.
Sorry to hear about the trouble you're having with your drive. :(
Do you have any data which you wish to recover from that Passport HDD?
I'd recommend that you try the drive with a different computer, to see if the same thing happens. You should also try it with a different USB cable as well. If you don't need to recover data, I'd suggest that you download DLG (Data Lifeguard) and run both tests (Quick and Extended), to see what's the situation with the HDD. Here's how to do that: http://products.wdc.com/support/kb.ashx?id=ItpO9J
Please let me know how everything goes.
Boogieman_WD
WD Representative
Sorry to hear about the trouble you're having with your drive. :(
Do you have any data which you wish to recover from that Passport HDD?
I'd recommend that you try the drive with a different computer, to see if the same thing happens. You should also try it with a different USB cable as well. If you don't need to recover data, I'd suggest that you download DLG (Data Lifeguard) and run both tests (Quick and Extended), to see what's the situation with the HDD. Here's how to do that: http://products.wdc.com/support/kb.ashx?id=ItpO9J
Please let me know how everything goes.
Boogieman_WD
WD Representative
