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2 responses
KY_WD
Posts
2053
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
122
Apr 21, 2016 at 05:23 AM
Apr 21, 2016 at 05:23 AM
Hello vik,
Can you boot into Safe mode or not?
The first that comes up in my mind is to restore the system through a repair CD if you have one.
The second thing is to restart your computer, go after pressing the appropriate F key to navigate to the Windows menu. From there you should have access to restore your OS. Open the Command Prompt in safe mode and run the command:
sfc / scannow
Then press Enter and wait for your OS to be repaired. If you cannot access this menu while you reboot, enter the BIOS settings. There, navigate to the storage menu to verify that your hard drive is as a first boot priority. If not, set it!
My suggestion is to make an RMA to the merchant where you bought it because it´s still under warranty. The laptop´s behavior is not normal.
Once you have done this, please, come over here to tell me what happened. Good luck.
Can you boot into Safe mode or not?
The first that comes up in my mind is to restore the system through a repair CD if you have one.
The second thing is to restart your computer, go after pressing the appropriate F key to navigate to the Windows menu. From there you should have access to restore your OS. Open the Command Prompt in safe mode and run the command:
sfc / scannow
Then press Enter and wait for your OS to be repaired. If you cannot access this menu while you reboot, enter the BIOS settings. There, navigate to the storage menu to verify that your hard drive is as a first boot priority. If not, set it!
My suggestion is to make an RMA to the merchant where you bought it because it´s still under warranty. The laptop´s behavior is not normal.
Once you have done this, please, come over here to tell me what happened. Good luck.
HI
I am in India and I bought from US, FRYs. I tried contacting Dell US through CHAT but they said they cant provide support.
In any case I dont see any Safe Mode when I press F 12.
I tried installing Windows 10 using an external bootable USB drive. I changed from UEFI to olegacy mode and secure boot was disabled.
After boot from the USB the system gets stuck where it has to show me the HDD. it says that a driver is missing and asks me to use the disk with driver to it.
When I try to download the Bios and other drivers from DELL site for my model and put them in the USB it is not recognised.
I am in India and I bought from US, FRYs. I tried contacting Dell US through CHAT but they said they cant provide support.
In any case I dont see any Safe Mode when I press F 12.
I tried installing Windows 10 using an external bootable USB drive. I changed from UEFI to olegacy mode and secure boot was disabled.
After boot from the USB the system gets stuck where it has to show me the HDD. it says that a driver is missing and asks me to use the disk with driver to it.
When I try to download the Bios and other drivers from DELL site for my model and put them in the USB it is not recognised.
