WD My Passport Ultra 1tb device not recognized
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YFang
-
Apr 17, 2016 at 12:31 PM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Apr 18, 2016 at 02:32 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Apr 18, 2016 at 02:32 AM
Hello,
My Western Digital is suddenly was not detected while i'm using. later on, i'm eject and insert it again and this following is happening after connecting in my laptop (Win 7 64 bit OS)
a) Light appearing on the drive.
b) Hearing sound from the drive.
I also had try to search -> Device Manager->Disc drivers->and found my external hard drive under it. When i double click into it, it say this device is working properly and but still my computer can't detected my hard disc. Please help me on this, i really need back my all those important files on it.
Thanks,
YanFang
My Western Digital is suddenly was not detected while i'm using. later on, i'm eject and insert it again and this following is happening after connecting in my laptop (Win 7 64 bit OS)
a) Light appearing on the drive.
b) Hearing sound from the drive.
I also had try to search -> Device Manager->Disc drivers->and found my external hard drive under it. When i double click into it, it say this device is working properly and but still my computer can't detected my hard disc. Please help me on this, i really need back my all those important files on it.
Thanks,
YanFang
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2 responses
Ambucias
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47310
Registration date
Monday February 1, 2010
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February 15, 2023
11,166
Apr 17, 2016 at 04:24 PM
Apr 17, 2016 at 04:24 PM
After plugging in the device, go to device manager (In run type "devmgmt.msc") In Device manager go to "Universal serial bus controllers" It should list the storage devices that you have connected to your PC. Right click and then click "Uninstall. Remove the USB drive and restart your system.
Try connecting the device again
Try connecting the device again
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
155
Apr 18, 2016 at 02:32 AM
Apr 18, 2016 at 02:32 AM
Hi YFang,
I am sorry for any inconveniency caused by your WD drive. Please follow the steps provided by Ambucias. Additionally, open Disk Management and check if the drive appears with correct file format. I strongly recommend you to check the drive on another PC and with another USB cable. Are the noises coming from the drive normal? I mean, are they like noise from spinning or are the more like scratching noises?
Try connecting the drive to a Linux OS. If you do not have that option, burn a Linux live version. It can be freely downloaded. Boot it from a USB drive and connect the drive. The drive might be recognized giving you a chance to backup all data. Let me know if there is any progress!
Hope this helps
I am sorry for any inconveniency caused by your WD drive. Please follow the steps provided by Ambucias. Additionally, open Disk Management and check if the drive appears with correct file format. I strongly recommend you to check the drive on another PC and with another USB cable. Are the noises coming from the drive normal? I mean, are they like noise from spinning or are the more like scratching noises?
Try connecting the drive to a Linux OS. If you do not have that option, burn a Linux live version. It can be freely downloaded. Boot it from a USB drive and connect the drive. The drive might be recognized giving you a chance to backup all data. Let me know if there is any progress!
Hope this helps
