Suspicious activity alert

Closed
Lulu - Apr 25, 2016 at 11:30 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 26, 2016 at 04:31 AM
Hello,

I'm trying to recover my Google email account after the alert came up, saying the account has been disabled due to suspicious activity. The problem is I've never used the email for that account. I just use it for accessing my phone and Google play. It's asking to list other email addresses used with that account as well as folders created. I've done nothing like that. Any suggestions?

It wants to know a previously set up backup email address. What if i don't have one?!

Thank you



1 response

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Apr 26, 2016 at 04:31 AM
If Google detects abnormal usage that may indicate that your address has been compromised, we may temporarily disable access. It will take between one minute and 24 hours for access to be reinstated, depending on the behaviour detected by the system.

Unusual activity includes, but is not limited to:

Receiving, deleting, or downloading large amounts of mail via POP or IMAP in a short period of time.
Sending a large number of undeliverable messages (messages that bounce back).
Using file-sharing or file-storage software, browser extensions, or third party software that automatically signs in to Gmail.
Leaving multiple instances of Gmail open.
Browser-related issues. Please note that if you find your browser continually reloading while attempting to access your Inbox, it's probably a browser issue, and it may be necessary to clear your browser's cache and cookies.