Blank screen

Closed
Scharlet Mulvania - Apr 29, 2016 at 11:35 PM
KY_WD Posts 2054 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - May 5, 2016 at 07:46 AM
Hello,
My Toshiba goes blank after start . my boyfriend was reading his email when he switched to my screen it went blank with just the curser. How can I fix it?

1 reply

KY_WD Posts 2054 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 120
May 5, 2016 at 07:46 AM
Hello Scharlet Mulvania,

Could you try to boot into Safe mode? Does the laptop allow you to do so?
You could try to restore the system through a repair CD if you have one.
The second thing is to restart your computer, go after pressing the appropriate F key to navigate to the Windows menu. From there you should have access to restore your OS. Open the Command Prompt in safe mode and run the command:
sfc / scannow
Then press Enter and wait for your OS to be repaired. If you cannot access this menu while you reboot, enter the BIOS settings. Then, go to the storage menu in order to verify that your HDD is as at the first boot priority. If it's not, you have to manually set it!

Once you've done this please, let me know what happened. Cheers.
0