Window on my laptop won't start

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Ikdija Posts 2 Registration date Saturday April 30, 2016 Status Member Last seen May 1, 2016 - Apr 30, 2016 at 03:10 AM
Ikdija Posts 2 Registration date Saturday April 30, 2016 Status Member Last seen May 1, 2016 - May 1, 2016 at 06:45 AM
Hey my window is not starting since yesterday, there was some viruses that comes after installing a random software from untrusted site. My laptop is new i just got it last month, it's in windows 8.1. Last night i install a admalware software to resolve issues but after that all when my laptop restart it won't be on just a black lighted screen appears. When i start my laptop as usually it goes to the password screen and afterthat i enter my password then it goes to the black lighted screen. Please help me to solve this issue

2 replies

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,829
Apr 30, 2016 at 02:35 PM
I suggest you restore it to factory condition. You should have instructions in the manual.

Good Luck
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Ikdija Posts 2 Registration date Saturday April 30, 2016 Status Member Last seen May 1, 2016
May 1, 2016 at 06:45 AM
someone told me I've to upgrade to windows 10 to resolve this issue, now i'm on windows 10 but still same problem. Now what i do ? is restoring is a good option now?
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