Window on my laptop won't start [Closed]

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2
Registration date
Saturday April 30, 2016
Status
Member
Last seen
May 1, 2016
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Posts
2
Registration date
Saturday April 30, 2016
Status
Member
Last seen
May 1, 2016
-
Hey my window is not starting since yesterday, there was some viruses that comes after installing a random software from untrusted site. My laptop is new i just got it last month, it's in windows 8.1. Last night i install a admalware software to resolve issues but after that all when my laptop restart it won't be on just a black lighted screen appears. When i start my laptop as usually it goes to the password screen and afterthat i enter my password then it goes to the black lighted screen. Please help me to solve this issue

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19540
Registration date
Wednesday October 8, 2008
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Last seen
June 15, 2019
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I suggest you restore it to factory condition. You should have instructions in the manual.

Good Luck
Posts
2
Registration date
Saturday April 30, 2016
Status
Member
Last seen
May 1, 2016

someone told me I've to upgrade to windows 10 to resolve this issue, now i'm on windows 10 but still same problem. Now what i do ? is restoring is a good option now?

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