Internet disconnects everyone a call is made or received

Closed
Pranavps Posts 1 Registration date Tuesday 21 June 2016 Status Member Last seen 21 June 2016 - 21 Jun 2016 à 13:12
xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 - 21 Jun 2016 à 14:40
Hi
I have been witnessing a very strange problem with my internet. I have airtel broadband connection and I have two phones at home with the same number. One is a cordless set and other is an usual telephone. The normal telephone is connected to the convertor along with the modem. Whenever a call is made or received via the cordless phone the internet disconnects .I don't face the same situation when it comes to the other phone. I also tried changing the convertor but even that was of no help. Please help
Thank you
Related:

1 response

xpcman Posts 19528 Registration date Wednesday 8 October 2008 Status Contributor Last seen 15 June 2019 1,824
21 Jun 2016 à 14:40
are you using a DSL connection and have you installed the filter on the phone?

Have you contacted your phone company and reported the problem?