Laptop won't boot up

JudyB - Oct 5, 2016 at 02:24 PM
 JudyB - Oct 6, 2016 at 08:26 AM

We have a Dell Inspirin 15R laptop. When we turn it on the Dell logo comes up, then we get the little circling icon on the screen. But it won't proceed any further, just keeps circling.

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4 replies

xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,835
Oct 5, 2016 at 06:14 PM
can you run the Dell hardware diagnostics ( I think it's F11 after you see the Dell logo)
I tried pressing F11 when the Dell logo came up but nothing changed.
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 154
Oct 6, 2016 at 03:29 AM
Hi Judy,

Could you check if it is possible to open the BIOS menu? If the PC freezes and you are not able to use the Dell diagnostics, there may be a problem with the PC. If you can open BIOS menu, check if the hard drive is correctly recognized. If there is a problem with the drive, there will be trouble loading Windows and you may see the little circle moving without any progress. Another option is a Windows boot issue, which is not related to the hard drive condition. In that case, you should be able to boot from a Windows installation drive and select the Repair option.
If BIOS menu is not accessible and you are not able to boot from an installation drive, there may be a hardware issue or a BIOS problem. If the PC is under warranty, you should contact the seller.

Hope this helps

Thanks for your help. Unfortunately the little circle just keeps circling. We'll be taking it in to our local computer fix it shop as the laptop is no longer under warranty.