Toshiba satellite c55t-a5123 leading innovation screen frozen
Closed
prwithjamilynn
-
28 Nov 2016 à 22:07
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017 - 5 Dec 2016 à 06:17
R2D2_WD Posts 3606 Registration date Monday 1 September 2014 Status Member Last seen 20 February 2017 - 5 Dec 2016 à 06:17
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1 response
R2D2_WD
Posts
3606
Registration date
Monday 1 September 2014
Status
Member
Last seen
20 February 2017
155
29 Nov 2016 à 06:01
29 Nov 2016 à 06:01
Hi prwithjamilynn,
So, right now you are not able to boot into Windows, right? Is it possible to open the BIOS menu? It should not depend on the OS and has to be available all the time, if the hardware is working properly. Have you checked the factory reset button combination (is available for your model)? Check the laptop’s manual for more details. It seems your PC is blocked. Is it under warranty? If it is, contact the seller.
Hope this helps
So, right now you are not able to boot into Windows, right? Is it possible to open the BIOS menu? It should not depend on the OS and has to be available all the time, if the hardware is working properly. Have you checked the factory reset button combination (is available for your model)? Check the laptop’s manual for more details. It seems your PC is blocked. Is it under warranty? If it is, contact the seller.
Hope this helps
29 Nov 2016 à 10:52
5 Dec 2016 à 06:17
If BIOS is working normally, try to boot from a Windows installation drive and do a clean Windows installation. If the information on your primary partition is important, you may need to firstly connect the hard drive to a desktop PC and backup all data.