WD passport not working
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Belisti
-
Jan 17, 2017 at 03:47 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Jan 18, 2017 at 10:52 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Jan 18, 2017 at 10:52 AM
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1 response
KY_WD
Posts
2053
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
122
Jan 17, 2017 at 04:44 AM
Jan 17, 2017 at 04:44 AM
Hello Belitsi,
Have you check if the hard disk works on different ports on your computer? If the PC has several USB ports, I recommend plugging it in each of them because, for example, the USB ports of the front panel of the PC may need updating of the drivers. Besides, I would like to know, have you connected the external hard drive on different computers with different operating systems recently? If you have the option, my advice is to try to test the external WD drive with our testing tool WD Data LifeGuard Diagnostics. It can be downloaded freely from our web site here: http://products.wdc.com/support/kb.ashx?id=VvJfVb
I am also interested if the external HDD has additional power or receives the power by USB cable. I'd appreciate if you give me more details about that.
If you have the option, I recommend you go to the Control Panel> Computer Management> Disk Manager to tell me if the external drive is recognized and has a drive letter assigned to it. If it hasn't you must assign it manually. It would be good, if seen, to test it with a software made by it's manufacturer to check its S.M.A.R.T. Status. If you haven't done it till now, I would like to suggest you try to access it with an Ubuntu Live CD/USB.
If the hard drive is not seen, you can reboot your machine while the disk is plugged in and enter the BIOS menu to see if the system can recognize it a physical level. Can you hear the hard drive spinning while connected or everything is calm and does not feel any vibration when you touch the case? If you can't, the disk must be in a bad condition and you should take it to a data recovery company to extract the information.
Hope this helps.
Have you check if the hard disk works on different ports on your computer? If the PC has several USB ports, I recommend plugging it in each of them because, for example, the USB ports of the front panel of the PC may need updating of the drivers. Besides, I would like to know, have you connected the external hard drive on different computers with different operating systems recently? If you have the option, my advice is to try to test the external WD drive with our testing tool WD Data LifeGuard Diagnostics. It can be downloaded freely from our web site here: http://products.wdc.com/support/kb.ashx?id=VvJfVb
I am also interested if the external HDD has additional power or receives the power by USB cable. I'd appreciate if you give me more details about that.
If you have the option, I recommend you go to the Control Panel> Computer Management> Disk Manager to tell me if the external drive is recognized and has a drive letter assigned to it. If it hasn't you must assign it manually. It would be good, if seen, to test it with a software made by it's manufacturer to check its S.M.A.R.T. Status. If you haven't done it till now, I would like to suggest you try to access it with an Ubuntu Live CD/USB.
If the hard drive is not seen, you can reboot your machine while the disk is plugged in and enter the BIOS menu to see if the system can recognize it a physical level. Can you hear the hard drive spinning while connected or everything is calm and does not feel any vibration when you touch the case? If you can't, the disk must be in a bad condition and you should take it to a data recovery company to extract the information.
Hope this helps.
Jan 17, 2017 at 06:58 AM
Jan 17, 2017 at 07:01 AM
Jan 18, 2017 at 10:52 AM
I´m sorry that the suggested solutions didn´t work for your case.
There are some data recovery programs that could do the job. You could search for them over the Internet.
If they don't help you, then you could try to access the data using Linux Live USB / CD. Within the Ubuntu forum you can see the steps how to make a bootable flash. Once you have downloaded the .iso file, change the boot priority on the computer where the USB is placed. It is done through the BIOS and you must change the boot priority to be from USB ports and not the HDD. When it boots from the PC, you have to click on try option and not on the option to install the OS.
If that doesn´t help, I suggest you to contact someone of our authorized data recovery companies listed here: http://products.wdc.com/support/kb.ashx?id=AudL4B
Good luck!