WD My Passport not accessible
Closed
Sabs
-
Feb 13, 2017 at 01:00 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Feb 13, 2017 at 03:35 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Feb 13, 2017 at 03:35 AM
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1 reply
R2D2_WD
Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
154
Feb 13, 2017 at 03:35 AM
Feb 13, 2017 at 03:35 AM
Hi Sabs,
I am sorry for any inconveniency caused by your WD drive. Could you please tell us what troubleshooting steps have you followed? I would start by testing the drive on another PC and with another USB cable. Check if the drive is visible in Disk Management and in Device Manager. If the drive is not recognized, try to notice if there are some clicking noises coming from the drive.
If you have valuable information stored inside, test the drive on a Linux PC or using a Linux Live CD. You may have better results and a chance to save your data. If you manage to do so, download Data Lifeguard Diagnostic and test the drive for errors. I leave you a download link below:
http://products.wdc.com/support/kb.ashx?id=gpax7d
Hope this helps
I am sorry for any inconveniency caused by your WD drive. Could you please tell us what troubleshooting steps have you followed? I would start by testing the drive on another PC and with another USB cable. Check if the drive is visible in Disk Management and in Device Manager. If the drive is not recognized, try to notice if there are some clicking noises coming from the drive.
If you have valuable information stored inside, test the drive on a Linux PC or using a Linux Live CD. You may have better results and a chance to save your data. If you manage to do so, download Data Lifeguard Diagnostic and test the drive for errors. I leave you a download link below:
http://products.wdc.com/support/kb.ashx?id=gpax7d
Hope this helps
