WD passport not detected

Closed
Naomi - Mar 2, 2017 at 04:13 AM
Promomilia Posts 68 Registration date Monday February 6, 2017 Status Contributor Last seen May 19, 2017 - Mar 11, 2017 at 12:57 AM
Hello,
When I connect my hard drive the light flashes for a second then stays on and I can hear it working but all of a sudden its not detected. I also connected it to my smart tv (which it normalpy detects) but it osnt detected there either.
Please help I have so many photos on there that Im afraid I will lose.
Thank you



2 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Mar 2, 2017 at 05:07 AM
Hi

Please this CCM faq:

https://ccm.net/faq/19540-western-digital-passport-hard-drive-not-detected

Good luck
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Promomilia Posts 68 Registration date Monday February 6, 2017 Status Contributor Last seen May 19, 2017 12
Mar 11, 2017 at 12:57 AM
Click Start > Run > type diskmgmt.msc and click on OK

Right-click on WD Passport Drive > Select "Change Drive Letter and Paths..." >
Click "Add" button > Select your drive letter and click on OK

Note : If the drive letter is already assigned, then try changing the drive letter by clicking on the "Change" button instead of "Add" button in the above step

If the problem still persists:

Click Start > Run > type regedt32 and click on OK

Registry Editor will be opened

First backup your registry by going to File --> Export

Then expand the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967- E325-11CE-BFC1-08002BE10318}

If you see any upperfilter or lowerfilters entries at the right side, simply delete them.
Close the registry and restart your PC.
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