WD passport not detected

[Closed]
Report
-
Posts
68
Registration date
Monday February 6, 2017
Status
Contributor
Last seen
May 19, 2017
-
Hello,
When I connect my hard drive the light flashes for a second then stays on and I can hear it working but all of a sudden its not detected. I also connected it to my smart tv (which it normalpy detects) but it osnt detected there either.
Please help I have so many photos on there that Im afraid I will lose.
Thank you



2 replies

Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,122
Hi

Please this CCM faq:

https://ccm.net/faq/19540-western-digital-passport-hard-drive-not-detected

Good luck
Posts
68
Registration date
Monday February 6, 2017
Status
Contributor
Last seen
May 19, 2017
11
Click Start > Run > type diskmgmt.msc and click on OK

Right-click on WD Passport Drive > Select "Change Drive Letter and Paths..." >
Click "Add" button > Select your drive letter and click on OK

Note : If the drive letter is already assigned, then try changing the drive letter by clicking on the "Change" button instead of "Add" button in the above step

If the problem still persists:

Click Start > Run > type regedt32 and click on OK

Registry Editor will be opened

First backup your registry by going to File --> Export

Then expand the following key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967- E325-11CE-BFC1-08002BE10318}

If you see any upperfilter or lowerfilters entries at the right side, simply delete them.
Close the registry and restart your PC.