WD Passport Ultra will not open

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KerinCampbell Posts 1 Registration date Wednesday April 19, 2017 Status Member Last seen April 19, 2017 - Updated on Apr 19, 2017 at 04:34 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 19, 2017 at 04:33 PM
I have a my passport Ultra that I can not get to open and I need to retrieve the photos from this hard drive, where do I send it to do this and what is approximate cost..

Only maybe 1/4 full.

Kerin Campbell
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2 responses

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Apr 19, 2017 at 01:33 PM
You can try this service:

https://www.fields-data-recovery.com/our-process.html

They advertise a $199 fee.

Good Luck
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Apr 19, 2017 at 04:33 PM
I suggest you contact Western Digital for support:

https://support.wdc.com/contact.aspx