WD Passport Ultra will not open

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I have a my passport Ultra that I can not get to open and I need to retrieve the photos from this hard drive, where do I send it to do this and what is approximate cost..

Only maybe 1/4 full.

Kerin Campbell

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You can try this service:

https://www.fields-data-recovery.com/our-process.html

They advertise a $199 fee.

Good Luck
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I suggest you contact Western Digital for support:

https://support.wdc.com/contact.aspx