Internet shows connected but can't browse

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Jimg922 Posts 4 Registration date Wednesday April 19, 2017 Status Member Last seen April 19, 2017 - Updated on Apr 19, 2017 at 04:19 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 19, 2017 at 05:23 PM
One of our sales girls can not connect to a web page. She is connected to the internet, outlook is sending and receiving emails. However, what ever browser I open to go to a web page, will not connect to the page.

I have tried releasing and renewing the IP address, same problem.

Thanks in advance for helping me solve this.

Jim
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3 responses

Blocked Profile
Apr 19, 2017 at 03:48 PM
What browser? Uninstall it and re-install. Or, go to settings of the browser and reset defaults.
Jimg922 Posts 4 Registration date Wednesday April 19, 2017 Status Member Last seen April 19, 2017
Apr 19, 2017 at 03:55 PM
It was Chrome, Internet Explorer, and Mozilla. I did try uninstall and reinstall on all 3 and had no luck.
Blocked Profile
Apr 19, 2017 at 04:01 PM
wow, you were able to unistall IE?

OK, so when you place this into the browser, what happens?
216.58.192.68
Jimg922 Posts 4 Registration date Wednesday April 19, 2017 Status Member Last seen April 19, 2017
Apr 19, 2017 at 05:04 PM
IE I could not uninstall, but I reset to defaults. All it does is sit and spin trying to connect.
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Apr 19, 2017 at 04:25 PM
Greetings Jim and Mark,

If I may butt in.

Go to command prompt

Type: netsh int ip reset c:\resetlog.txt
Hit Enter Key
Next Type: netsh winsock reset
Hit Enter Key
Restart Computer
Jimg922 Posts 4 Registration date Wednesday April 19, 2017 Status Member Last seen April 19, 2017
Apr 19, 2017 at 05:05 PM
She left for the day, I will try it first thing in the morning. We exactly does that do if I may ask.
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Apr 19, 2017 at 05:23 PM
It resets the normal browsers' operating connections which may have been corrupted.