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Internet shows connected but can't browse

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Jimg922 Posts 4 Registration date Wednesday 19 April 2017 Status Member Last seen 19 April 2017 - 19 Apr 2017 à 11:38
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 19 Apr 2017 à 17:23
One of our sales girls can not connect to a web page. She is connected to the internet, outlook is sending and receiving emails. However, what ever browser I open to go to a web page, will not connect to the page.

I have tried releasing and renewing the IP address, same problem.

Thanks in advance for helping me solve this.

Jim

3 responses

Réponse 1 / 3
Blocked Profile
19 Apr 2017 à 15:48
What browser? Uninstall it and re-install. Or, go to settings of the browser and reset defaults.
Jimg922 Posts 4 Registration date Wednesday 19 April 2017 Status Member Last seen 19 April 2017
19 Apr 2017 à 15:55
It was Chrome, Internet Explorer, and Mozilla. I did try uninstall and reinstall on all 3 and had no luck.
Blocked Profile
19 Apr 2017 à 16:01
wow, you were able to unistall IE?

OK, so when you place this into the browser, what happens?
216.58.192.68
Jimg922 Posts 4 Registration date Wednesday 19 April 2017 Status Member Last seen 19 April 2017
19 Apr 2017 à 17:04
IE I could not uninstall, but I reset to defaults. All it does is sit and spin trying to connect.
Réponse 2 / 3
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
19 Apr 2017 à 16:25
Greetings Jim and Mark,

If I may butt in.

Go to command prompt

Type: netsh int ip reset c:\resetlog.txt
Hit Enter Key
Next Type: netsh winsock reset
Hit Enter Key
Restart Computer
Jimg922 Posts 4 Registration date Wednesday 19 April 2017 Status Member Last seen 19 April 2017
19 Apr 2017 à 17:05
She left for the day, I will try it first thing in the morning. We exactly does that do if I may ask.
Réponse 3 / 3
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
19 Apr 2017 à 17:23
It resets the normal browsers' operating connections which may have been corrupted.

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