Internet shows connected but can't browse [Closed]

Jimg922 4 Posts Wednesday April 19, 2017Registration date April 19, 2017 Last seen - Apr 19, 2017 at 11:38 AM - Latest reply: Ambucias 51764 Posts Monday February 1, 2010Registration dateModeratorStatus May 22, 2018 Last seen
- Apr 19, 2017 at 05:23 PM
One of our sales girls can not connect to a web page. She is connected to the internet, outlook is sending and receiving emails. However, what ever browser I open to go to a web page, will not connect to the page.

I have tried releasing and renewing the IP address, same problem.

Thanks in advance for helping me solve this.

Jim
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7 replies

ac3mark 9320 Posts Monday June 3, 2013Registration dateModeratorStatus May 22, 2018 Last seen - Apr 19, 2017 at 03:48 PM
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What browser? Uninstall it and re-install. Or, go to settings of the browser and reset defaults.
Jimg922 4 Posts Wednesday April 19, 2017Registration date April 19, 2017 Last seen - Apr 19, 2017 at 03:55 PM
It was Chrome, Internet Explorer, and Mozilla. I did try uninstall and reinstall on all 3 and had no luck.
ac3mark 9320 Posts Monday June 3, 2013Registration dateModeratorStatus May 22, 2018 Last seen - Apr 19, 2017 at 04:01 PM
wow, you were able to unistall IE?

OK, so when you place this into the browser, what happens?
216.58.192.68
Jimg922 4 Posts Wednesday April 19, 2017Registration date April 19, 2017 Last seen - Apr 19, 2017 at 05:04 PM
IE I could not uninstall, but I reset to defaults. All it does is sit and spin trying to connect.
Ambucias 51764 Posts Monday February 1, 2010Registration dateModeratorStatus May 22, 2018 Last seen - Apr 19, 2017 at 04:25 PM
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Greetings Jim and Mark,

If I may butt in.

Go to command prompt

Type: netsh int ip reset c:\resetlog.txt
Hit Enter Key
Next Type: netsh winsock reset
Hit Enter Key
Restart Computer
Jimg922 4 Posts Wednesday April 19, 2017Registration date April 19, 2017 Last seen - Apr 19, 2017 at 05:05 PM
She left for the day, I will try it first thing in the morning. We exactly does that do if I may ask.
Ambucias 51764 Posts Monday February 1, 2010Registration dateModeratorStatus May 22, 2018 Last seen - Apr 19, 2017 at 05:23 PM
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It resets the normal browsers' operating connections which may have been corrupted.