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Windows 7 Install - Cannot Find DVD Driver [Solved/Closed]

Ask a question DaParson - Last answered on Jun 29, 2013 at 08:29 AM
Hello,

Started a Windows 7 - fresh install - on a Gateway Quad Core Intel Computer - Presently Running Vista 32. All goes well - but then message comes up, "Cannot find DVD Driver" - with a Browse and Rescan Option. I exhausted all searches Harddrive - do not have a DVD Driver Disc - what are my options? Other than to buy a new DVD/CD Drive that is Windows 7 Compatible. DVD Drive was fine in Vista 32. Help?
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After reading many threads in many places and trying just about everything I saw (removed HW until almost nothing left, reduced BIOS settings to minimal items, good quality ISO burn, booth from USB, etc.), I was finally able to resolve the problem on my system and it had nothing to do with the DVD drive/drivers at all (I had even removed all IDE components), it was the SATA drivers for the MoBo.

On another PC (obviously), I downloaded the latest Win7 drivers for my motherboard and put them on the USB stick that I was installing Win7 from (although this should probably work even if you install from DVD, just as long as you can get to them when you Browse from the error dialog). Once I got the error, I browsed to the files to install, but they still didn't show up. I unchecked the box for not displaying incompatible drivers and then they showed up. I selected the driver and hit Next and everything went smoothly after that.

What drives me crazy is that the error message gets you looking for DVD drivers when it has nothing to do with that, plus Win7 doesn't even recognize the correct drivers as being compatible with the hardware!

Anyway, after several days wasted at least my system is up and running finally. Hopefully this will help resolve the problem for others as well and save them from wasting as much time. Good luck!
yongkis- Apr 4, 2013 at 10:16 AM
thx you
Kazuto- Apr 12, 2013 at 08:19 AM
@bicikli
Thank you so Much! ^_^
It Perfectly work 4 me!!!
JCbrokencomputerplzhelp- May 8, 2013 at 09:15 PM
what if your using a disk? how do I fix it then?
m- May 9, 2013 at 07:41 PM
doesnt work for me. still same error.
non- May 19, 2013 at 11:16 PM
mine is working after change the usb for win7 from usb 3.0 to usb 2.0
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hi
try 2 install win 7 from usb flash memory by using |Windows7-USB-DVD-tool| relased By Microsoft
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use dvd+r, or +r DL ......i dunno why but this has solved my problem.....dvd-r doesn't burn right
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To fix the problem that dvd drives are not recognized in Windows 7 permanently do the following:
1. Press Windows R, type regedit and press enter.

2. Open the Registry key

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

3. In the right pane, right-click UpperFilters, and then click Delete.

4. Click Yes to confirm the removal of the UpperFilters registry entry.

5. In the right pane, right-click LowerFilters, and then click Delete.

6. Click Yes to confirm the removal of the LowerFilters registry entry.

7. Exit Registry Editor, and then restart the computer.

If you need more assistance on this, contact http://www.247techies.com/ for immediate Microsoft tech support
AmTrllll- Jun 29, 2010 at 09:34 AM
I read about this method in the official magazine of Microsoft but didn't work for me. It crashed my laptop. And can't find UpperFilters and LowerFIlters both together.
Doreen- Nov 9, 2012 at 04:46 AM
Hi Mike,
Thank you so much for this info, It has fixed my problem-- I have my dvd shown --- so I have it back. I am a 69 years young and thought I could not do this but followed your instructions.

Once again thank you so much.

Regards
Paulo- Feb 1, 2013 at 05:49 AM
Your procedure works fine ! Thank you for share your knowledge with us.
Paulo _ Brazil
KG- Feb 8, 2013 at 03:48 PM
thanks, This worked. I have this problem on a Lenovo laptop and a Dell Studio desktop,\. The Lenovo is working and now I'll try it on the Dell. Must have been the last win7 update I'm guessing.
asilver8- Jun 5, 2013 at 10:41 PM
Frikkin AWESOME!!! Thank You Very Much!!!! Saved my computer and worked perfectly. Now I can retrieve my Samsung & Sony & LG DVD drives from the recycle bag : ) All the best.
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I dealt with Microsoft on this and they had no clue. I agreed to help and we spent three days one hour here and there trying all sorts of things like BIOS settings among other various fix it applications through Windows.

What I told them and is true with most of you I bet, keep rebooting the PC and pressing any key. Eventually you will get a proper boot of the install disc. I know because I have done this twice, if you try 5, 6 or more times in a row eventually you will get the disc to run.

A Side note: If you want to reformat like I do you have to get the disc to load on bootup. I did get the disc to run twice while the OS was running but when I got to the install on which partition part I will use they would not let me reformat. The Advanced button simply was not there.

If you reboot your PC over and over I bet you get it to run. This is not ideal but I am sure Microsoft is working on it as they told me so after helping them. It is a temporary workaround if you need. Good Luck.
Chinavet- Nov 28, 2009 at 06:59 PM
Hey Yoda....I seem to have the same issues. Kept rebooting just out of frustration, expecting nothing, then hey...a reboot!
vmozara- Dec 21, 2009 at 06:16 AM
i thought it is stupid idea but after 4 reboots, cd dvd driver message did not apper and windows are installing at this moment. hopefully there will be no more problems during the instalation. I would go crazy without your solution, thanks!!!
AmTrllll- Jun 29, 2010 at 09:28 AM
Did the same thing. Rebooted a few times. Still didn't work. So, I switched my laptop off. Removed the power cord from the wall socket and waited 1 minute. Then it found my DVD drive and I'm able to format my laptop. By the way my laptop is 1 week old. Came with Windows 7, everything is fully compatible but still Windows 7 messes with my DVD like all you guys. When Microsoft launches a new OS it always have bugs and then the work on Service Packs which we need to download. Thanks for the comments anyways.
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I'm trying to install Windows 7 64-Bit on a HP Workstation, XW9300 and the system does not recognize the DVD disk as a bootable disc. I can install XP 64-BIT no problem, if this is a BIOS issue how do I resolve? Anybody help!
S- Nov 2, 2009 at 11:14 PM
I have Asus g50v, windows 7 32bit When installing with my language russian I have this problem. with my language english all functions well work
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I had the very same problem and the solution is:

1,You have a limited chipset on your motherboard that can not address/remap 4GB of ram properly what you have to do is remove one of the memory sticks and install windows using just 2GB.

2,Or if your chipset/bios supports it enable memory hole remapping in bios setup.

Yes I know its has nothing to do with a DVD drive but trust me this works if it was a faulty cable the disc wouldn't have booted to begin with

I was running 4GB of ram on an AMD 480X Chipset this is one of those limited chipsets

Intel also has chipsets that cause the same problem.
JoeSchmoe- Feb 7, 2010 at 01:26 PM
Tried your first solution Rick. It's a no go on my Intel G41 chipset.
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I was having the same problem using an old emachine case and the original DVD drive, but the board is new, so I took out the dvd drive and replaced it with a different (newer) one and the install of win 7 went perfectly! Hope this helps.
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Have successfully used option 2:

http://capitalhead.com/...

good luck.
new user- Dec 29, 2009 at 09:08 AM
Thanks, guy. I resolved my problem. Thank you very much.
JustaGeek- Apr 1, 2013 at 02:56 PM
Thanks so much. The second method fixed me right up. Tip of the hat to you...
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Azam Jauhari Apr 19, 2010 8:05am BST
I encountered this problem when installing Windows 7 x64 on VMWare, and found some suggestions that the problem might be from a bad disc burn, so I tried to install directly from the ISO image, and true enough, this time it installed successfully



Just as stated above....use alcohol120 and run the win7 setup from the ISO itself. :) IT WORKS!!!!!!
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I encountered this problem when installing Windows 7 x64 on VMWare, and found some suggestions that the problem might be from a bad disc burn, so I tried to install directly from the ISO image, and true enough, this time it installed successfully.
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A simple fix, make sure you have less then 3gbs of ram in your comp during install. I tested with 4 gbs got the cd/dvd driver msg, then tested with 2 gbs worked fine. Tested again with 6 gbs and failed. Hope this may help some people. worked for me.
Passer By- Dec 22, 2012 at 06:12 PM
tried removing 2 of my 4 gbs of ram - no difference. so far, only repeated retries have worked for me - have been struggling sith this a few times since release of win7, still havent found a solution - I keep fiddling with it based on searches and eventually I get there.
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Hi am having the same problem but am using a flash drive to boot any solution on this am usein asus notebook I really need help with this problem
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hahah

Just check your Cd/dvd drive if jumper is set to Master or Slave . And work

if it not set to Master or Slave installer not work!!!
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hi there,

open your cpu

and change the ide cable

or in bios check if its detected or not

Thanks
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guys, you should just get a original copy or at least make a decent burn :)
AmTrllll- Jun 29, 2010 at 09:32 AM
I have the original and the problem is here.
mira- Jul 13, 2010 at 08:54 AM
i used a genuin Windows 7 disc and have the same problem - Asus X5DIN notebook. I was advised to go to BIOS and change to manifacture settings. As I am not that good at technical stuff I am not sure what this is going to do for me. Will do some more reading on the net before attempting this
x- Nov 30, 2012 at 12:49 PM
FWIW I solved this problem by mounting iso with mac Disk Utility so it looks like a hard drive.
Ldg- Mar 15, 2013 at 01:29 PM
Don't use USB 3.0 ports use old USB ports worked for me!
b3wii- Jun 29, 2013 at 08:29 AM
thnx 2 Shadowspawn!

In my case it was not the "motherboard driver" BUT the chipset driver !

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